Brand Ambassador (Full time, Williamsburg)
Diptyque Open At a glance
Mid-level Brand Marketing role at Diptyque. New York · full-time · no salary stated · we estimate $89,375–$138,125.
Diptyque has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide customers through tailored consultations, sharing product details, ingredients and the stories behind the collection
- Turn customer conversations into sales by recommending complementary products and working toward individual and team goals
- Keep displays aligned with brand standards, and receive, replenish and organize store inventory
- Handle purchases accurately, build lasting customer connections and pass customer feedback to management
- Take part in store events, promotions and training
What you bring
- You have worked in luxury retail, sales or customer service, ideally with beauty, fragrance or home products
- You communicate well with different customers and can build rapport through one-to-one conversations
- You bring a strong sales focus, polished presentation and genuine interest in luxury goods and the Diptyque aesthetic
- You have a high school education or equivalent and can speak English
Who this fits
This full-time Williamsburg role suits someone who enjoys customer-facing luxury retail and is comfortable with sales goals. You must be available for flexible shifts, including evenings, weekends and holidays, and able to stand for long stretches and lift up to twenty pounds. The role includes additional language skills as a plus and a college degree as preferred.
From the employer
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
About the job
As a Brand Ambassador for Diptyque Distribution LLC., you will be the face of our luxury fragrance and home goods brand, embodying its elegance and storytelling. You will passionately engage with customers, share the unique narrative of Diptyque products, and drive sales through exceptional service and brand expertise.
Job Responsibilities**
* Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand's sophisticated image and values.
* Actively engage with customers, providing personalized consultations and an immersive brand experience.
* Educate customers on Diptyque's product range, ingredients, history, and unique selling propositions.
* Achieve individual and team sales targets through proactive customer interaction and upselling/cross-selling techniques.
* Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines.
* Assist with inventory management, including receiving, stocking, and organizing products.
* Process sales transactions accurately and efficiently using POS systems.
* Gather customer feedback and market insights, communicating them effectively to management.
* Participate in special events, promotions, and training sessions as required.
* Build and maintain strong customer relationships to foster brand loyalty.
* Any other tasks as assigned from time to time by any manager
Job Qualifications**
* Proven experience in a luxury retail, sales, or customer service environment, preferably in beauty, fragrance, or home goods.
* Exceptional interpersonal and communication skills, with a natural ability to connect with diverse clientele.
* A genuine passion for luxury products and an understanding of the Diptyque brand aesthetic.
* Strong sales acumen and a results-oriented mindset.
* Ability to work flexible hours, including weekends, evenings, and holidays, as retail demands.
* Excellent presentation and grooming standards, reflecting the luxury nature of the brand.
* Proficiency in English; additional language skills are a plus.
* High school diploma or equivalent; a college degree is preferred.
* Ability to stand for extended periods and lift up to 20 pounds.
Diptyque is committed to diversity in all its forms and considers each application carefully.
Diptyque is committed to diversity in all its forms and considers each application carefully.
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