Digicel+ Sales Team Lead

The Direct Sales Team Lead is responsible for supervising and driving the performance of the Direct Sales Team to achieve mobile and Digicel+ sales targets. The incumbent will lead daily field sales activities, coach and motivate team members, ensure compliance with company policies and operational procedures, and deliver exceptional customer experiences while maximizing revenue growth and market penetration. The role requires strong leadership, operational discipline, sales management capabilities, and the ability to work in a fast-paced, target-driven environment.

Sales & Revenue Growth

· Drive the achievement of prepaid, postpaid, prepaid plan activation and Digicel+ sales Targets · Monitor daily sales performance and productivity of Direct Sales Agents · Develop and execute field sales strategies to maximize activations and revenue growth · Identify new sales opportunities and underserved communities · Support promotional campaigns and community events · Ensure achievement of KPIs, including gross adds, recharge growth and churn reduction · Monitor competitor activities and provide market intelligence feedback

Team Leadership & Supervision

· Supervise, coach and motivate the Direct Sales Team to meet and exceed sales targets · Conduct daily team briefings and performance reviews · Monitor attendance, punctuality and field productivity · Ensure agents maintain professionalism and adhere to company standards · Assist with onboarding and training of new team members · Provide continuous coaching and feedback to improve sales techniques, customer engagement and overall performance · Address team conflicts and escalate disciplinary matters when required

Sales Strategy & Training

· Work closely with the Direct Sales Manager to develop and implement effective sales

Strategies · Ensure the sales team is knowledgeable about products, services and current promotions · Coordinate the execution of sales campaigns and initiatives · Identify skill gaps within the team and organize appropriate training sessions · Mentor and support team members in overcoming challenges and improving performance

Performance Monitoring

· Monitor sales performance, analyze trends and identify opportunities for improvement · Assist with performance reviews and appraisals for Direct Sales Agents · Provide constructive feedback and implement development plans to improve productivity and performance

Operational Management

· Coordinate daily field deployment · Ensure proper inventory management of SIM cards, devices, flyers, door hangers and promotional materials · Monitor and reconcile inventory issued to agents · Ensure accurate completion and submission of sales documentation · Verify activations and sales through Transact, CAIN, Broadhub etc · Escalate technical or operational issues impacting sales performance · Ensure compliance with company policies, SIM registration requirements and regulatory standards · Manage administrative tasks related to sales operations, including scheduling, reporting and documentation · Optimize the use of sales tools, systems and resources to enhance team productivity

Customer Experience

· Ensure customers receive accurate product information and excellent service · Resolve customer complaints and escalations in a timely manner · Promote customer retention and upselling opportunities · Ensure agents maintain professional conduct while interacting with customers · Support the sales team in building and maintaining strong customer relationships · Serve as a point of contact for escalated customer concerns and ensure timely resolution

Market Analysis & Reporting

· Prepare and submit daily, weekly and monthly sales reports · Maintain accurate records of sales, activations and inventory movements · Validate commissions and sales performance data · Provide updates on field activities, challenges and opportunities · Monitor and report on team KPIs and performance trends · Analyze sales data to identify trends and recommend improvements to sales strategies and processes · Stay informed about market trends, competitor activities and customer preferences

Qualifications and experience

· Associate degree or equivalent qualification in Business Administration, Sales, Marketing or a related field preferred · Minimum of 2–3 years’ experience in sales, retail or telecommunications · Previous supervisory or team leadership experience preferred · Experience managing field sales teams is an asset · Strong understanding of telecommunications products and services preferred

Functional Skills

· Strong leadership and people management skills · Excellent communication and interpersonal skills · Strong sales and negotiation skills · Ability to motivate and coach teams · Strong problem-solving and decision-making abilities· Ability to work under pressure and meet deadlines· Strong organizational and time management skills · Proficiency in Microsoft Office Suite · Ability to analyze sales performance and prepare reports · Valid driver’s license is an asset