Senior Director Account Management

Diebold Nixdorf dieboldnixdorf.com Open · verified Sep 23, 2026

Malaysia Full-time Director Account Management

At a glance

Leadership Account Management role at Diebold Nixdorf. Malaysia · full-time.

Pay not stated

RoleAccount Management

SeniorityDirector

LocationMalaysia

EmploymentFull-time

PostedAug 12, 2026 · 6w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Lead account management for the retail sales vertical across several countries or an assigned territory
Create sales strategies that bring products and services to market, grow revenue, and win more business
Guide negotiations and build tailored proposals around each customer's business and available offerings
Expand senior customer relationships by identifying profitable upsell opportunities within existing accounts
Direct large, complex teams and coordinate resources to address high-impact customer service situations

What you bring

A bachelor's degree or equivalent professional background, plus at least twelve years in account management
Fluent written and spoken business English for customer and internal communication
A record of leading sales teams responsible for carrying quotas
Consultative selling experience with C-level customers and strong strategic, presentation, and problem-solving ability

Who this fits

You’ll suit a senior account leader who can run complex teams, engage executive customer contacts, and grow current accounts through consultative selling. The role involves travel for up to half of the time and covers retail sales activity across multiple countries or an assigned area.

From the employer

Provides leadership and oversight to the Account Management group for Retail Sales Vertical. Develops and executes sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes new opportunities within current customer accounts. Facilitates and leads customer negotiations to achieve mutually beneficial results. Utilizes knowledge of DN offerings and understanding of the customer's business to develop customized proposals that present creative solutions. Develops, nurtures and maintains customer relationships across a range of accounts to ensure their benefit from and optimization of DN products and services.

Oversees Account Management activities across multiple countries or within an assigned area under Retail vertical.
Partners with other senior leaders to establish strategic plans and objectives.
Drives and directs the largest teams or teams with the most complex and highly visible customers.
Leverages relationships with senior-level customer decision-makers to upsell DN products and services into new and profitable areas.
Provides customer, business and industry insight to resolve major situations with potentially significant service-level impact.
Leverages all corporate resources, services and product offerings to increase share and maximize product/service effectiveness.

Required Qualifications

Bachelor's Degree or equivalent work experience required.

Typically has 12+ years of experience in Account Management.

Fluent business English skills (Written and spoken).
Preferred Qualifications

Comprehensive Knowledge of Retail Store or Banking Branch procedures and the utilization of technology within the environment.

General knowledge of Diebold Nixdorf products and services is a plus.

Proven track record in leading a quota carrying Sales Team.

Consultative sales experience at C Level.

Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as a Sales Manager.

Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills.

Demonstrated relationship building skills at all levels of the organization, including senior executive levels.

Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams.

Ability to travel up to 50% of the time