Director, Global Strategic Accounts – Mexico
At a glance
Director-level Account Management role at Diebold Nixdorf. Atizapan de Zaragoza · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Set account direction and commercial goals for global clients with annual revenue above the stated threshold
- Build multi-year plans covering renewals, retention, risk, profitable growth and account expansion
- Grow revenue across hardware, software, services, modernization and payments offerings
- Negotiate proposals, pricing, contracts and renewals while building senior executive relationships
- Coordinate global teams and oversee service levels, implementations, risks and customer commitments
What you bring
- At least eight years leading strategic, global or enterprise accounts in commercially accountable roles
- You have owned complex accounts above the stated revenue threshold, including retention, growth and profitability
- A record of meeting the stated annual growth target and expanding strategic customer relationships
- You bring executive relationship, account planning, negotiation and commercial-finance skills, plus CRM and Microsoft 365 proficiency
Who this fits
This is a senior individual-contributor role for someone comfortable influencing global teams and advising C-suite clients. You can travel up to half your time; banking, payments or enterprise-technology experience is preferred.
From the employer
The Director, Global Strategic Accounts – Mexico is a senior individual contributor responsible for leading, protecting, and growing strategic global client relationships. This role owns the overall account strategy and commercial performance, building trusted executive relationships while mobilizing global teams to deliver customer outcomes and profitable growth.
The ideal candidate has experience managing $50M+ client relationships, delivering 4%+ year-over-year growth, and partnering with C-suite executives. Experience in banking, financial services, payments, or enterprise technology is strongly preferred, with knowledge of ATM/self-service banking, software, services, and managed solutions highly valued.
- Own the global strategy and commercial performance of strategic accounts representing $50M+ in annual revenue.
- Develop and execute multi-year account plans focused on retention, profitable growth, renewals, risk, and expansion.
- Drive 4%+ year-over-year growth across hardware, software, services, managed services, modernization, and payments solutions.
- Build trusted relationships with C-suite executives and senior decision-makers, serving as a strategic advisor.
- Lead complex proposals and negotiations involving pricing, contracts, renewals, service levels, and commercial terms.
- Mobilize global, cross-functional teams to deliver a coordinated customer experience and achieve customer commitments.
- Maintain executive oversight of service performance, SLAs, implementations, and risks, driving timely resolution of issues.
- Use CRM, financial, and operational insights to manage revenue, margin, pipeline, forecasts, customer health, and growth opportunities.
- 8–10+ years of strategic, global, or enterprise account leadership experience in commercially accountable roles.
- Proven ownership of large, complex accounts representing $50M+ in annual revenue, with responsibility for retention, growth, and profitability.
- Track record of achieving 4%+ annual growth and expanding strategic customer relationships.
- Strong experience with C-suite relationship management, strategic account planning, and complex negotiations.
- Strong commercial and financial acumen across revenue, margin, pricing, forecasting, renewals, and contracts.
- Experience leading global, cross-functional teams through influence in a matrixed organization.
- Experience selling complex technology, software, services, or managed-services solutions.
- Excellent executive communication, negotiation, strategic planning, and problem-solving skills.
- Proficiency with CRM platforms such as Salesforce and Microsoft 365; ability to travel up to 50%.
Preferred Qualifications
- Experience in banking, financial services, payments, fintech, or enterprise technology.
- Knowledge of ATM/self-service banking, payments, software, managed services, and modernization solutions.
- Experience managing strategic accounts across multiple countries or regions.
- Knowledge of Diebold Nixdorf products and solutions is a plus.
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