Account Director
At a glance
Director-level Account Management role at Dexterra. Petawawa · full-time · CA$50,000–CA$55,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Lead commercial janitorial accounts in government and public-sector settings, balancing service delivery with revenue and profitability
- Build client relationships through dependable service and work to keep accounts satisfied over time
- Direct on-site staff, including hiring, onboarding, coaching and addressing performance issues
- Plan staffing and schedules, then visit sites to check service quality and compliance
- Pursue new business and uphold safety and quality assurance requirements
What you bring
- At least two years managing people in facility services or a related area
- You have recruited, trained and retained staff, and handled their performance, including progressive discipline
- You can use Microsoft Office 365 and handheld computers as part of the work
- A clear criminal record check is required
Who this fits
This is an on-site leadership role in Petawawa, overseeing custodial services and a team at a client location. It suits someone with facility-services management experience who is comfortable with client-facing work, recruiting and employee performance management.
From the employer
WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.
WHAT’S THE JOB?
As an Account Director, you’ll lead a dedicated team and oversee onsite custodial services at a key client location. You’ll be the face of Dexterra, responsible for delivering exceptional service, managing budgets, ensuring safety, and driving operational excellence. Building strong client relationships and inspiring diverse teams across the country, you’ll play a pivotal role in shaping the future of facilities management—while advancing your career into a leadership position that makes a real impact.
Key Responsibilities:
- Lead revenue growth and ensure profitability for assigned accounts
- Build and maintain strong client relationships through excellent service delivery
- Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
- Manage, mentor, and inspire on-site teams to achieve performance goals
- Identify and pursue new business opportunities to drive account growth
- Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
- Oversee resource planning, scheduling, and workforce optimization
- Recruit, onboard, and train team members to support operational success
- Ensure compliance with safety standards and quality assurance protocols
- Drive client satisfaction and long-term account retention
WHO ARE WE LOOKING FOR?
- Minimum of 2 years of management experience and directing a team in facility services or related field
- Proficiency in Microsoft Office 365 and other software applications
- Ability to effectively use hand-held computer technology
- Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline
- Strong communication skills with the ability to interact professionally with clients at all levels
- Ability to maintain excellent relations with People – employees, client and customers
- Familiar with health, safety and environmental management systems
- A clear criminal record check is required for this role.
Additional information
WHAT’S IN IT FOR YOU?
- Rapid advancement into leadership roles — your career accelerated!
- Mentorship from industry experts and dedicated training programs
- Exposure to a wide range of accounts and operational challenges
- The opportunity to grow within a company that values talent, mobility, and development
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
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