Junior/Intermediate Digital Content Author - OP02315-OS
At a glance
Junior Content Creation role at Dev.Pro. Santiago.
Pay not stated Content Creation salary
growthroles summary, based on the employer's posting.
What you'll do
- Build and maintain customer-facing app and web content in Contentful or a comparable CMS, following approved designs and copy
- Deliver scheduled launches, daily updates, marketing campaigns and incoming content requests accurately and on time
- Check inputs for gaps or inconsistencies, resolve routine authoring problems and raise complex issues to the lead
- Review content for accuracy and functionality, then help prepare releases, validate production and resolve live issues
- Keep Jira tickets and execution records current while following content governance and publishing standards
What you bring
- One to three years of hands-on authoring with Contentful or a similar enterprise CMS
- Working knowledge of digital content quality checks and peer review practices
- Experience using Figma and Jira, along with strong attention to detail and accuracy
Who this fits
This junior-level role suits someone who can handle concurrent deadlines, communicate blockers clearly and work carefully in a high-volume setting. You must work on-site in Santiago, Chile.
From the employer
New opportunities in Chile, Santiago!
🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects.
We are seeking a Digital Content Author to build, update, and maintain customer-facing digital experiences (App and Web) for a major global brand. This role is focused on tactical content execution, quality assurance, and daily platform maintenance. Working closely with the Digital Content Operations Lead and US-based teams, you will transform design assets into functional digital content, troubleshoot routine authoring issues, and ensure all releases meet strict quality and governance standards.
🧩Key responsibilities:
- Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful (or similar enterprise CMS) using approved Figma designs, assets, copy, and requirements.
- Campaign Delivery: Execute scheduled Experience Launches, daily content updates, planned marketing campaigns, and other assigned content requests accurately and on time.
- Validation & Troubleshooting: Validate authoring inputs, identify missing or inconsistent requirements, and flag blockers before execution. Troubleshoot routine authoring issues and escalate complex technical problems to the appropriate lead.
- Quality Assurance: Perform thorough content QA and peer reviews to ensure absolute accuracy, functionality, and consistency across all digital experiences.
- Release Management: Prepare content for release and support the publishing process, production validation, and live issue resolution.
- Governance & Documentation: Follow established content governance, source-of-truth guidelines, QA, and publishing standards. Maintain highly accurate Jira ticket updates, authoring status, and execution documentation.
- Cross-Functional Collaboration: Collaborate daily with the nearshore Content Lead, offshore teams, and the US-based Content Operations team to meet strict deadlines and quality expectations.
🟩 Ideal Experience & Qualifications:
- 1-3 years of hands-on experience authoring in Contentful or a comparable enterprise headless CMS.
- Strong working knowledge of digital content QA processes and peer review standards.
- Proficiency using design extraction tools (Figma) and project management/ticketing systems (Jira).
- Exceptional attention to detail and a strong commitment to accuracy in a high-volume environment.
- Ability to manage multiple concurrent deadlines and execute effectively under pressure.
- Strong communication skills with the ability to clearly flag issues and escalate blockers.
- Must be able to work on-site in Santiago City in Chile
Interested? Find out more:
By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data. I agree to have my Personal Data being stored and processed by Dev.Pro.
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