(Senior) Sales Operations Manager (f/m/d) Market Data Services
At a glance
Senior Revenue & Sales Operations role at Deutsche Börse. Leipzig.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate communication among customers, sales and product teams around EEX DataSource products and services
- Support sales and marketing work, keeping product information and customer-facing materials consistent
- Handle initial customer questions and feedback, helping clients use the data solutions effectively
- Turn customer input into product or process improvements and potential business opportunities
- Maintain regulatory records while using automation and no-code or low-code tools to streamline recurring work
What you bring
- A degree in business, communications, IT or a related discipline
- Some background in sales, customer support, business operations or another customer-facing role
- Strong German and English skills in both writing and conversation
- A structured, independent approach, with the ability to prioritize and improve processes
Who this fits
This role suits someone who enjoys customer-facing work alongside sales operations, digital tools and process improvement. The position is based in Leipzig and involves working with colleagues and customers across Europe and beyond. Mobile work is available within Germany and abroad under the applicable work agreements. Applicants may apply in English or German.
From the employer
We’re flexible! We’re happy to receive applications in English or German.
Are you passionate about digital solutions, customer engagement, and continuous improvement? Do you enjoy combining commercial thinking with technology and finding smarter ways of working? If so, this could be the right opportunity for you. Join our Market Data Services team and help customers unlock the full value of EEX market data. From supporting innovative digital products to driving process improvements and shaping customer experiences, this role combines technology, sales, and business development in an international environment. Curious about the products you'll be working with? Explore our market data portfolio: www.eex.com/market-data
Your tasks
As a Sales Operations Manager (f/m/d) in our Market Data Services team, you will play a key role in managing and promoting our EEX DataSource products and services. Acting as a central interface between customers, sales, and product teams, you will help ensure an outstanding customer experience while contributing to the further growth of our market data business. Your responsibilities will include managing customer communication, supporting marketing and sales activities, and ensuring a consistent and professional market presence for our products. You will also contribute to first-level customer support, helping clients get the most out of our data solutions and acting as a trusted point of contact for inquiries and feedback. In addition, you will identify opportunities for product and process improvements, helping to transform customer insights into new business opportunities. Regulatory requirements and related documentation will also form part of your responsibilities. A particular focus of this role lies in driving efficiency through automation, digitalization, and the use of innovative no-code and low-code solutions. Based in Leipzig, you will work in an international environment with colleagues and customers from across Europe and beyond. In return, you will join a supportive team that values collaboration, open communication, continuous learning, and a positive feedback culture. We call it our Exchange Mindset.
You bring along
- Degree in Business Administration, Business Information Systems, Communications, IT, or a related field
- Initial experience in sales, customer support, business operations, or a similar customer-facing environment
- Interest in digital solutions as well as no-code and low-code technologies (e.g. Microsoft Power BI)
- Strong problem-solving skills and a passion for improving processes and sharing knowledge
- Motivation to automate recurring tasks and drive operational efficiency
- Curiosity and enthusiasm for learning new topics and technologies
- Structured, independent, and detail-oriented working style combined with a strong understanding of the bigger picture
- Ability to prioritize effectively and stay organized in a dynamic environment with changing demands
- Excellent written and spoken German and English skills
- An international mindset and a customer-focused attitude with a passion for delivering value through digital products and services
Why join us?
- Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events
- Flexible mobile working arrangements within Germany and abroad (according to our work agreements for mobile working)
- Personal development thanks to extensive further training opportunities
- A place in a dynamic and international team within EEX Group and Deutsche Börse Group
- A long-term perspective in the constantly growing and evolving energy industry
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