Operational Supervisor I - Denver 9-1-1 Emergency Communications

Denver Open · verified Aug 22, 2026

Greater Denver Area Full-time Mid-level Communications

Mid-level Communications role at Denver. Greater Denver Area · full-time · $60,064–$99,105 base.

SalaryStated by Denver

$60,064 – $99,105

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll direct NCIC staff, assign daily work, and check that their output is accurate and complete
You'll audit operations, resolve complex issues, and support internal and external customers
You'll coach employees, build development plans, and help interview candidates
You'll track production metrics while improving workflows, procedures, and division policies
You'll lead the division when managers are unavailable and respond during emergencies or severe weather

What you bring

You have a high school diploma or an accepted equivalent such as a GED, HiSET, or TASC certificate
You bring five years of technical, paraprofessional, or administrative experience, excluding office support work
You hold a valid driver's license and will keep required credentials current
You understand NCIC/CCIC operations, support process improvement, and have supervised or trained employees

Who this fits

This role suits someone with operational leadership experience in a public-safety environment who can maintain accuracy while guiding staff through complex work. You must work a minimum eight-hour shift, remain available for immediate recall during major or emergency events, and work in inclement weather regardless of the City's operating status. The role may also involve redeployment during a citywide emergency, and employment authorization cannot require visa sponsorship.

From the employer

About Our Job

If interested, please apply as soon as possible, as this posting may close without notice.

The Denver 9-1-1 National Crime Information Center (NCIC) Division is seeking to fill Operational Supervisor I to perform supervisory duties over the NCIC Division.

The NCIC Division plays a critical role in ensuring seamless operations for multiple law enforcement agencies, including Denver 9‑1‑1, Denver Police Department, Denver Sheriff Department, Pre Trial Services, and numerous other regional and federal partners providing 24‑hour, 7‑day‑a‑week access.

As an essential operations division, NCIC ensures immediate, accurate action on matters impacting public safety. The Denver 9‑1‑1 NCIC Division performs a wide range of technical and support functions, including assisting law enforcement personnel in identifying and apprehending individuals wanted for criminal activity, as well as entering and verifying law enforcement reports and data across federal, state, and local systems.

This position is responsible for maintaining accuracy and quality in all work completed by division staff and ensuring timely corrective action when errors occur. Precise identification is critical, ensuring the correct individuals are held accountable, and arrest records remain reliable.

Supervisors oversee 7–15 employees per shift while working a minimum eight‑hour shift. They are responsible for directing and monitoring daily workflow to ensure departmental priorities are achieved. In addition, supervisors conduct audits, provide guidance, troubleshoot issues, and support both internal and external customers in handling complex or escalated situations.

This position will also facilitate teams and initiatives and assume command of the Denver 9‑1‑1 NCIC Division in the absence of the Operations Manager and department leadership. This is an essential personnel position and is subject to immediate recall during major and/or emergency situations. This position requires the employee to work during inclement weather, regardless of the City's operational status.

Additionally, this position supports professional and/or higher‑level managers by performing a variety of operational functions including reporting, evaluation, information management, and process improvement, including creating and/or editing policies for review by the Section Manager and the Director.

Job responsibilities include:

Supervises division staff members involved in the operation and recommends process improvements and changes in practices and procedures to increase operating efficiency and expedite workflow
Plans, assigns, and evaluates the work of staff; provides technical expertise and establishes division and staff work goals and objectives
Provides work instruction, assists employees with difficult and unusual assignments, and encourages innovation. Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion
Conducts hiring interviews and assists in selections of candidates for job openings
Resolves problems, mediates conflicts encountered during daily operations, determines appropriate solutions, and promotes teamwork. Encourages regular communication and informs staff of relevant business issues and their impact on the organization
Plans, assigns, and evaluates the work of staff members and provides reward and recognition for proper and efficient performance. Develops and implements training and development plans and opportunities for subordinate staff
Ensures quality, effectiveness, and efficiency of division activities and safety measures
Creates and maintains production metrics for the division
Performs other duties as assigned

About You

The ideal candidate will have:

Demonstrated commitment to process improvement and a working knowledge of NCIC/CCIC
Prior supervisory experience
Experience training new employees on relevant standards, regulations, and operational requirements

Below are the minimum requirements used to determine eligibility for this position:

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience Requirement: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work)
Education/Experience Equivalency: One (1) year of the appropriate type and level of education may be substituted for each required year experience
License/Certifications: By position, requires a valid Driver's License at the time of application

Licenses and certifications must be kept current as a condition of employment.

About Everything Else

Job Profile

CA2313 Operational Supervisor I

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$60,064.00 - $99,105.00

Target Pay

Based on Experience and Education

Agency

Emergency Communications

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.