Sr. Specialist Marketing CRM

Delivery Hero Open · verified Sep 10, 2026

On-site Dubai Full-time Senior General Marketing

Senior General Marketing role at Delivery Hero. Dubai · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll develop lifecycle CRM campaigns around customer and business needs
You'll coordinate launches with Campaign Ops and address local issues such as churn or falling frequency
You'll plan and track CRM investment against monthly, quarterly, and annual budgets
You'll assess campaign results, share cost and performance updates, and recommend improvements
You'll create data-backed ideas to improve returns from existing customer flows

What you bring

You have a bachelor's degree in marketing or an equivalent qualification, with a strong data focus
You bring at least two years of relevant experience, ideally in a fast-paced environment
You use Excel confidently and have experience with CRM or campaign platforms such as Braze
You communicate fluently in written and spoken English; Arabic is an advantage
You bring strong reporting, time management, communication, presentation, and teamwork skills

Who this fits

This role suits a data-focused CRM marketer who enjoys experimentation, measurable outcomes, and hands-on execution under tight deadlines. You'll work onsite in Dubai as part of a regional Performance Marketing team supporting talabat markets. The role calls for a proactive, detail-oriented team player who can manage local campaign needs and budget visibility.

From the employer

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

WHAT’S ON YOUR PLATE?

Your mission is to work closely with our CRM team to ensure the execution of projects goes as smoothly as possible. As a Sr. Specialist, you will own and implement CRM campaigns on a country level for talabat. You'll need to be flexible, performance-driven, with an experimentation mindset and able to work with tight deadlines and be willing to be hands-on to get the job done. This role will be part of our regional Performance Marketing team looking after all talabat markets.

Ideation of CRM campaigns around the customer lifecycle to meet business needs
Coordination with Campaign Ops team for launch of CRM campaigns to address challenges faced by local markets (churn increase, frequency drop etc.)
Forecasting, aligning and monitoring campaign spend and ensuring adherence to monthly, quarterly and annual CRM budgets
Monitoring lifecycle campaign performance and suggesting optimizations based on best practices and learnings from other markets
Creating visibility for local marketing teams on performance and cost evolution
Formulation of data backed hypotheses to optimize ROI from existing flows

WHAT DID WE ORDER?

Bachelor's degree in marketing or equivalent, with a strong data focus.
Minimum 2 years of proven relevant work experience, preferably in a fast-paced working environment.
Excellent excel skills.
Experience in working with CRM and campaign management tools like Braze or similar is a plus.
Being data-driven and passionate about results. Comfortable working with data and reporting campaign performance.
Good time management skills.
Fluency in written and spoken English. Arabic fluency is a plus
Good interpersonal, communication and presentation skills
Proactive, responsible, attention to detail and a good team player