Senior Manager, Strategic Account Management
At a glance
Senior Account Management role at Delivery Hero. Bangsar South · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Grow existing client accounts and look for additional business opportunities
- Meet weekly and monthly targets while increasing each account’s revenue and gross profit
- Refresh the platform with marketing initiatives and negotiate commercial offers with partners
- Coordinate with internal support teams so new deals meet platform quality standards
- Review vendor results and prepare financial and performance reports for internal and external audiences
What you bring
- Five to seven years in account management, with B2B sales experience in account management or territory sales
- A track record in eCommerce serving FMCG brands is preferred
- You communicate persuasively, take a consultative sales approach and build strong relationships
- You bring analytical judgment, commercial awareness and careful attention to detail
Who this fits
You’ll suit an independent, target-focused individual contributor who works closely with management and enjoys building client relationships. The role is based on-site in Bangsar South, Malaysia, and reports to the Lead, Account Management.
From the employer
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
We’re looking for a highly driven and motivated Senior Manager, Strategic Account Management for our Marketplace team in Malaysia. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this is the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.
This role will be based in Malaysia and will report to the Lead, Account Management.
Responsibilities:
- Manage and expand relationships with existing clients and proactively identify further new business opportunities
- Achieve and exceed on weekly and monthly KPIs
- Maintain and grow the revenue and gross profit of each account
- Keep the platform fresh by implementing creative marketing initiatives
- Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
- Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
- Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
- Use and create management reports to assess performance of vendors
- Prepare weekly/monthly financial & performance reports for internal and external review
- 5 to 7 years’ experience within an Account Management role preferable
- Proven track record of Account Management or Territory Sales with B2B sales experience, preferably in eCommerce for FMCG brands
- Excellent communication skills, must have a consultative sales approach and be a strong persuader and influencer
- Strong relationship builder, has a positive attitude and is a team player
- Highly driven, self-motivated, target oriented, resilient and tenacious
- Customer focused, enjoys working autonomously, hits the ground running and demonstrates a willingness to learn
- Strong analytical skills, makes well judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas
- Has a flexible approach, thrives under pressure and enjoys working in a fast paced environment
- Highly organised and plans and prioritizes work effectively
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