Account Manager SMB Italy
At a glance
Mid-level Account Management role at Delivery Hero. Milano · full-time · €26,338–€32,923 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Build lasting relationships with restaurant partners through regular, proactive communication
- Use partner data to improve operations, revenue, and profitability for both sides
- Grow partner revenue with promotions, marketing activations, and menu improvements
- Own revenue performance and deliver measurable gains against partner goals
- Coordinate tailored solutions with Marketing, Operations, Finance, and Customer Service
What you bring
- Bring two to three years of experience in sales, account management, or business consulting
- Use detailed analysis and structured problem-solving to guide decisions
- Work proactively, organize competing priorities, and follow plans through to execution
- Speak Italian at a native level and communicate proficiently in English
Who this fits
You’ll suit a hands-on account manager role combining partner strategy with daily execution and KPI ownership. The job is based in Milan on a hybrid schedule, with work from home two days each week and up to three weeks working from anywhere each year. You’ll need to submit your CV in English.
From the employer
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Ref ID: JR0076458
YOUR MISSION: You will be responsible for building, managing, and growing relationships with top restaurant partners, acting as a trusted consultant to drive their success. You’ll use data-driven insights, industry knowledge, and cross-functional collaboration with other teams to optimize partnerships and maximize business impact.
THE RIDE:
- Build and maintain strong, long-term relationships with restaurant Partners, through consistent and proactive communication.
- Understand Partners' business goals and challenges to provide strategic guidance and support.
- Manipulate and analyse data to drive operational excellence, growth and profitability, both for your Partners and for Glovo.
- Drive rapid revenue growth through smart promotions, high-impact marketing activations, and menu optimization.
- Take ownership of partner revenue performance, driving measurable growth.
- Collaborate with internal teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service.
WHAT YOU WILL BRING TO THE RIDE:
- Up to 2-3 years of experience in high-performance sales, account management or business consultancy. Preferably in FMCG, Tech, food-hospitality, or on-demand delivery industry.
- Bachelor in Business Administration is a plus.
- You’re motivated by pursuing ambitious goals with timely execution, and a proven track record of exceeding KPIs is a definite advantage
- Problem solver, data-driven with an analytical approach based on details.
- You are a highly organized, proactive individual with strong time management and prioritization skills, eager to engage in both strategic planning and hands-on execution to drive results.
- Good knowledge of internal tools such as Google suite. Salesforce is a plus.
- Native level of Italian is required as proficiency in English.
- Please submit your CV in English!
WHAT THE RIDE WILL BRING TO YOU:
- 💰Highly competitive variable bonus paid quarterly
- 💪 Top-notch private health insurance to keep you at your peak.
- 🏃Wellhub plan to join hundreds of gyms and wellness centers
- 🍔 Monthly Glovo credit to satisfy your cravings!
- 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- 👪 Enhanced parental leave.
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
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