Assistant Officer, Video KYC Agent, Consumer Banking Group
Pune-DBIL Full-time Mid-level Video Production
At a glance
Mid-level Video Production role at Dbs. Pune-DBIL · full-time.
Pay not stated Video Production salary
RoleVideo Production
SeniorityMid-level
LocationPune-DBIL
EmploymentFull-time
PostedOct 26, 2026 · today
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Run video KYC and re-verification calls using the required scripts and compliance steps
- Check customer identity and documents during live calls, then handle questions professionally
- Record call outcomes and customer interactions in the relevant systems as you work
- Escalate KYC exceptions through the approval process and review monitoring for improvements
What you bring
- You hold a degree and communicate effectively in English, Hindi and Marathi
- You can assess problems, use sound judgment and organize information clearly
- You handle sensitive customer details confidentially and are proficient with Microsoft Office tools
Who this fits
This role suits someone focused on accurate, customer-centered verification work. It is a full-time position based in Pune.
From the employer
ob Purpose :
- Provide a brief overview of the position, including its purpose and contribution to the organization.
- The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.
Key Accountabilities :
- Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
- Verifying customer identity and documents during live video interactions
- Ensuring adherence to regulatory and internal quality standards
- Handling customer queries professionally during the verification process
- Maintaining accurate records and updating systems in real time
Job Duties & responsibilities :
KYC Processing
- Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
- All KYC call requests must be serviced as per defined SL without deviation.
- KYC exceptions if any, need to be duly escalated as per defined approval matrix.
- All required disposition and interactions with customer to be duly recorded / documented in the relevant system
- Continuously review the internal monitoring process and identify areas of improvement.
Education / Preferred Qualifications :
- Degree holder
- Certifications in the areas of Operations, MS office will be an advantage.
Core Competencies :
- Strong interpersonal & verbal and written communications skills
- Good, effective and engaging skills. Calling skills preferred
- Basic analytical skills
- Good judgement and problem-solving skills
- Able to organize information in a structured manner
- Good interpersonal and communication skills (English, Hindi & Marathi)
- Ability to handle sensitive customer data with confidentiality
- Problem-solving ability and presence of mind
- Need to have Customer Centric Approach
Technical Competencies :
- Proficient in MS office tools, Ms Excel, Power point, Word
- Knowledge of Finacle, Call Centre Tools, CMS preferred.
Location:
Pune-DBILJob:
Customer ServiceSchedule:
RegularEmployee Status:
Full time
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