Customer Success Specialist – Translation & Localization
At a glance
Mid-level Customer Success role at daytranslations. Full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Research each client’s business, industry, projects and language needs before making contact
- Call clients to track project progress, hear feedback and address concerns
- Spot growth opportunities in current accounts, recommend services and reconnect with inactive clients
- Coordinate with project managers to keep work moving and clients updated
- Keep CRM details and follow-up actions accurate
What you bring
- You know translation, localization and interpreting well
- You bring experience across sales, customer service, research and building client relationships
- You communicate confidently in English, especially by phone
- You can organize your work, take initiative and adapt as client needs change
Who this fits
This role suits someone who enjoys sales-led client support and a varied workload. You’ll need flexibility in your hours to work around client schedules, time zones and team coordination. Applying requires a viewable, two-to-three-minute Loom video in English covering your background and how you would research a client before a follow-up call.
From the employer
About the Role
Day Translations is seeking a proactive, sales-driven Customer Success Specialist to strengthen client relationships, ensure excellent service, and grow repeat business. Our goal is to know our clients, anticipate their needs, and turn excellent service into lasting partnerships.
Responsibilities
- Research every client before reaching out, understanding their business, industry, projects, and language service needs
- Call clients regularly to check project progress, gather feedback, and resolve concerns
- Identify new opportunities within existing accounts and recommend relevant services
- Re-engage inactive clients
- Coordinate with project managers to keep projects on track and clients informed
- Maintain accurate CRM records and follow-ups
Requirements
- Strong knowledge of translation, localization, and interpreting
- Excellent English and phone communication skills
- Proven experience in sales, customer service, research, and relationship building
- Organized, resourceful, and comfortable taking initiative
Dynamic Role and Flexible Hours
Responsibilities will evolve with client needs and business priorities. You should enjoy a varied, adaptable role and have flexibility in your working hours to accommodate client schedules, different time zones, and team coordination.
Required Loom Video
To apply, include a 2–3 minute Loom recording in English introducing yourself, outlining your relevant experience, and explaining how you would research a client and identify their needs before a follow-up call. Submit a viewable Loom link in the application.
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