Client Success Manager, BPO Back Office

Datamark, Inc. Open · verified Sep 14, 2026

On-site El Paso Full-time Manager Customer Success

Mid-level Customer Success role at Datamark, Inc.. El Paso · full-time · $69,000 base.

SalaryStated by Datamark, Inc.

$69,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll serve as the main client contact, resolve concerns, and protect satisfaction with back-office services
Review operating metrics to confirm service-level commitments and find ways to improve delivery
Coordinate with internal teams to match services to client goals and uncover expansion opportunities
Keep clients informed, collect feedback, and discuss possible new business
Build action plans that strengthen engagement and grow back-office accounts

What you bring

A bachelor's degree in business administration, management, or a related field
At least three years in back-office BPO services, including two years in client-facing or relationship work
Knowledge of back-office processes, performance measures, and industry practices, plus data-analysis ability
Clear communication, professional problem-solving, and a collaborative working style
Experience with Salesforce and Microsoft Office, plus willingness to travel for client meetings

Who this fits

You’ll work onsite in El Paso and may travel up to thirty percent for client meetings. You must be authorized to work in the U.S. without employer sponsorship. This role suits someone experienced in back-office BPO client relationships who can connect service performance with account growth.

From the employer

Client Success Manager - Back Office BPO

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation, and professional development. Our team is supportive, engaged, and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Client Success Manager and contribute your expertise in a role where your impact truly matters!

As a Client Success Manager specializing in BPO Back Office, you will serve as the primary point of contact for our clients, ensuring that our back office operations are aligned with and exceed client expectations. Your role will be crucial in maintaining high service standards while identifying areas for improvement and fostering account growth.

Key Responsibilities:

Client Relationship Management: Build and sustain robust relationships with key clients, addressing their concerns and ensuring their satisfaction with our BPO services.
Performance Monitoring: Analyze back office operations metrics to ensure service level agreements are met and seek opportunities for enhancements.
Collaborative Strategy: Collaborate with internal teams to align services with client goals and capabilities while also identifying opportunities for additional sales.
Proactive Communication: Regularly engage with clients to provide updates, gather feedback, and discuss potential new sales opportunities.
Action Planning: Develop and implement strategic action plans that drive client engagement and optimize account growth in back office operations.

Requirements

Education: Bachelor’s degree in Business Administration, Management, or a related field.

Experience: Minimum of 3 years of experience in back office BPO services, with at least 2 years in a relationship management or client-facing role.
Knowledge: Familiarity with back office operations, metrics, and industry best practices.
Communication Skills: Exceptional verbal and written communication skills for effective interaction with clients and internal stakeholders.
Analytical Skills: Strong analytical skills to assess performance data and client feedback for service improvement.
Problem-Solving Skills: Proven ability to navigate conflicts and manage issues professionally.
Team Orientation: Ability to work collaboratively within a team-oriented environment.
Technical Skills: Proficiency in CRM tools (Salesforce) and Microsoft Office applications.
Travel Requirements: Willingness to travel occasionally for client meetings, as needed. Up to 30%

**Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time**

Benefits

What We Offer:

Comprehensive Health Care: Medical, dental, and vision plans
Retirement Savings: 401k
Life Insurance: Basic, voluntary, and AD&D coverage
Time Off: Paid time off, paid volunteer hours, and major holidays
Disability Coverage: Short-term and long-term disability plans
Professional Growth: Training and development to advance your career.
Wellness Resources: Support for your overall well-being.
Salary: $69,000 annually