Senior Account Manager
Hybrid Albany Full-time Senior Account Management
At a glance
Senior Account Management role at Daniels Health. Albany · full-time · $90,000–$130,000 base.
SalaryStated by Daniels Health
$90,000 – $130,000
Base salary for this role, in USD per year, as published in the posting.
RoleAccount Management
SenioritySenior
LocationAlbany
WorkplaceHybrid
EmploymentFull-time
Base pay$90,000–$130,000
PostedNov 6, 2026
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Build account plans around retention, revenue growth, cost savings and profitability, then track progress against those measures
- Learn each customer’s needs, map key account details and contracts, and identify opportunities to expand services
- Lead customer projects across internal teams and train clinical staff on product use, safety, compliance and efficiency
- Audit contractual performance and waste policies, then use findings to recommend changes and process improvements
- Prepare customer reviews with audit results and stakeholder input, and help implement new products or programs
What you bring
- At least seven years of experience in the industry
- You build strong customer relationships and communicate clearly in writing, conversation and presentations
- You can present value-based sales recommendations and use Salesforce.com, Microsoft Office or comparable listed tools
- Hospital services or a related service industry background is strongly preferred
Who this fits
This senior account role suits someone who can manage an existing customer portfolio while developing accounts and coordinating projects. The position is based in Albany, with a hybrid arrangement. The stated salary range is $90,000 to $130,000 per year.
From the employer
We are looking for an energetic Sr. Account Manager to take ownership of a crucial part of the Upstate New York book of business. This role has significant growth opportunity with the current customer portfolio the chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients and whilst also getting involved in Project Management.
The Account Manager will play a critical part in driving maximum value within our acute care customers by focusing largely on client retention and account development in our rapidly growing customer base. The Account Manager will also take ownership of a portfolio of customers as well as: maintaining relationships with key stake-holders, identifying upsell opportunities, auditing accounts, and ensuring targets and satisfaction levels are met.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.
Responsibilities
- Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
- Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
- Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
- Project Management and problem solving to drive outcomes inter-departmentally for the customer
- Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
- Be able to provide product expertise across our full service offering
- Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
- Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
- Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
- Ability to support new product installations or new program implementations at a customer site
- Support strategic customer meetings to communicate best practices, business results and successes
- Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.
Requirements
- 7+ years of industry experience
- Strong relationship building skills
- Hospital services or related service industry experience highly desirable
- Excellent verbal and written communication skills
- Strong presentation skills with value based selling confidence
- Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.
Account Management work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Account Management$90k+
Find me workBy the team behind growthroles.