Customer Success Manager (Multiplier experience)
D2B Open · verified Oct 18, 2026 At a glance
Manager-level Customer Success role at D2B. Remote, Philippines · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide customers from onboarding through ongoing support, helping them move smoothly out of implementation
- Serve as the main contact for assigned accounts and keep relationships strong throughout the customer journey
- Track engagement, satisfaction and account health, then step in on concerns, risks or signs of possible churn
- Handle customer questions and escalations, and follow up regularly to support retention and renewals
- Coordinate with Sales, Support, Product and Operations, while recording account activity and reporting success metrics
What you bring
- At least three years in customer success, account management or a similar customer-facing position
- Practical experience using Multiplier
- A track record in customer onboarding, keeping accounts and securing renewals
- Strong written and spoken communication, problem-solving and stakeholder coordination skills
Who this fits
This suits an organized, customer-focused professional who can work independently in a remote role and manage customer relationships proactively. You’ll work remotely from anywhere in the Philippines, supporting Australian clients on weekdays from 6:00 AM to 3:00 PM Philippine time.
From the employer
We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.
This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders.
Position: Customer Success Manager
Salary: PHP 50,000 - PHP 70,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.)
Working Hours & Conditions: Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote)
Holidays: TBD
Responsibilities:
- Manage and maintain strong relationships with customers throughout their journey
- Lead customer onboarding and ensure a smooth transition from implementation to ongoing support
- Act as the main point of contact for assigned customers
- Monitor customer engagement, satisfaction, and overall account health
- Proactively identify and address customer concerns, risks, and potential churn
- Handle customer queries, issues, and escalations in a professional and timely manner
- Conduct regular customer check-ins and follow-ups
- Support customer retention and renewals
- Identify opportunities to improve customer experience and product adoption
- Work closely with Sales, Support, Product, and Operations teams to resolve customer issues
- Maintain accurate customer records, notes, and activities within CRM systems
- Track and report on customer success metrics and account performance
- Gather customer feedback and communicate relevant insights to internal teams
Requirements
Requirements:
- 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role
- Hands-on experience with Multiplier
- Strong experience managing customer relationships and accounts
- Proven experience with customer onboarding, retention, and renewals
- Excellent written and verbal communication skills
- Strong problem-solving and stakeholder management skills
- Highly organized with strong attention to detail
- Comfortable working with CRM and customer management platforms
- Ability to work independently in a remote environment
- Willingness to work Australian business hours
Nice to have:
- Experience with Monday.com CRM and reporting platforms
- Experience supporting Australian customers or businesses
- Experience managing multiple customer accounts
- Experience handling customer escalations and at-risk accounts
Benefits
Benefits
- Competitive salary based on experience and skill set
- 100% remote role — work from home anywhere in the Philippines
- Paid local holidays aligned with the Australian business calendar
- Opportunities for training and professional growth
- Work directly with a supportive Australian team — no agency middleman
- Long-term engagement with a stable and growing business
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