Senior Analyst, Client Success

Cvshealth Open · verified Oct 18, 2026

Hybrid Boston Full-time Senior Customer Success

At a glance

Senior Customer Success role at Cvshealth. Boston · full-time · $46,988–$122,400 base.

SalaryStated by Cvshealth

$46,988 – $122,400

Base salary for this role, in USD per year, as published in the posting.

This role, from CvshealthOur estimate for the market: $128,300–$145,000Median $142,500

Below the market median of $142,500 for senior customer success roles in Boston.

Worked out from 15 postings that stated pay, median $142,500. Last updated Oct 18, 2026.

RoleCustomer Success

SenioritySenior

LocationBoston

WorkplaceHybrid

EmploymentFull-time

Base pay$46,988–$122,400

PostedOct 16, 2026 · 2d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Hold regular client check-ins to cover business progress, unresolved issues and potential opportunities
Run monthly and quarterly business reviews with clients
Bring client requests and program needs to internal teams to support experience improvements
Coordinate with supply chain, inventory, implementation, finance and operations on client and program needs
Balance stakeholder communication and timelines as the team and work evolve

What you bring

You have two to three years on cross-functional teams or in a client-facing relationship role
You can carry initiatives from start to finish and show measurable business results
You can interpret data in Excel and other data systems, then present the takeaways clearly
You hold a bachelor’s degree or have equivalent experience

Who this fits

This senior client-success role suits someone comfortable owning client relationships, coordinating across teams and presenting data-backed insights. The role is hybrid in Boston and includes limited travel of ten to fifteen percent. It is full-time, with a forty-hour workweek.

From the employer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
What You Will Do

Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.
Serve as the internal voice of the client to champion enhancements and program needs that improve the experience.
Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations to support client and program needs.
Navigate a dynamic, entrepreneurial team in an evolving space while balancing communication, stakeholder management, and timelines.

Required Qualifications

2-3 years of experience working on cross-functional teams or in a client facing relationship centric role
Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes
Strong communication skills with ability to synthesize and present insights
Ability to analyze and interpret data using Excel and other data systems
Ability to travel on a limited basis (10-15%)

Preferred Qualifications

1-2 years as a client lead in a consulting, project management, or provider/payor functions
Experience with Medicare/Medicaid products

Education
Bachelor’s degree or equivalent experience

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.