Sales Manager (US Market)
At a glance
Manager-level Sales Leadership role at Crystalia Glass. Remote, Serbia · full-time.
Pay not stated Sales Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Run the CRM pipeline, lead stages, data quality and response workflows, then use reports to improve funnel performance
- Coach the sales team, review results with reps, set goals and help recruit and train new hires
- Manage incoming lead volume by setting response expectations and balancing assignments across sales reps
- Review sales calls, coach reps on objections and call structure, and strengthen SMS and email follow-up
- Track conversion, close rates, deal value, response speed and revenue per rep to guide performance improvements
What you bring
- You bring seven to ten years in sales, including direct responsibility for targets, pipelines and revenue growth
- You have at least two years managing and developing sales teams, including teams of five or more reps
- You have hands-on CRM experience, using HubSpot or a comparable system for reporting and pipeline control
- You have managed inbound, call-based sales and can work fluently in English with US clients
Who this fits
This hands-on manager role suits someone who stays close to daily sales operations while leading and developing a team. It is remote from Serbia, follows an 8:30 AM to 5:00 PM Eastern schedule, and uses a B2B contract.
From the employer
Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model - from design and manufacturing to sales, delivery, and installation - with production facilities in the United States and Europe.
The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.
We are strengthening our commercial function and are looking for a Sales Manager to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.
The Role
This is a hands-on leadership role requiring strong operational involvement. The Sales manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.
Responsibilities:
CRM & Sales Operations:
- Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows
- Enforce strong CRM discipline across the sales team through training, audits, and corrective actions
- Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency
Team Leadership & Development:
- Lead and develop the sales team
- Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets
- Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities
Inbound Lead Management:
- Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.
- Continuously optimize lead distribution to maximize efficiency, conversion, and team performance
Call Quality & Communication Standards:
- Own call quality and communication standards, with calls as the primary channel for US-based clients
- Regularly review calls, coach on objection handling and structure, analyze deal losses, and develop supporting channels such as SMS and email
Performance & Analytics:
- Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.
- Design and execute data-backed initiatives to improve conversion and overall sales performance
Proactivity & Continuous Improvement:
- Proactively identify and solve problems, taking full ownership even with limited resources
- Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact
Requirements
- 7–10 years of relevant sales experience, with a strong background in sales execution and revenue growth
- At least 2 years of managerial experience, leading and developing sales teams
- Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance
- Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control
- Experience managing inbound sales, preferably in a B2C or high-volume environment
- Experience leading teams of 5+ Sales Reps.
- Strong analytical mindset with the ability to make data-driven decisions
- Experience with call-based sales models
- Fluent English (working with US-based clients)
- High level of involvement in day-to-day sales operations
Nice-to-Have
- Experience scaling inbound sales teams
- Proven success improving conversion rates
- Familiarity with call tracking and call scoring tools
- Background in fast-growing or high-volume sales environments
Benefits
- Full-time, remote role (8:30 AM – 5:00 PM EST).
- B2B contract.
- Fixed salary plus performance-based bonuses.
- Real ownership of the sales function in a scaling U.S. business.
- Opportunity to work with a professional international team and prestigious U.S. clients.
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