Sales Manager (US Market)
At a glance
Mid-level Sales Leadership role at Crystalia Glass. Remote, Chile · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run CRM operations, pipeline stages, lead lifecycles, data quality, SLAs, and inbound workflows
- Coach sales representatives, set goals, review performance, and help recruit and train new team members
- Control high-volume inbound leads by improving response speed, distribution, workload balance, and conversion
- Review sales calls, strengthen objection handling, study lost deals, and develop SMS and email support
- Use conversion, close rate, deal value, speed-to-lead, and revenue-per-rep data to improve results
What you bring
- Five to seven years in sales execution and revenue growth, including direct ownership of targets and pipelines
- At least two years managing and developing sales teams, including teams of five or more representatives
- Hands-on CRM experience with HubSpot or a similar system, covering daily use, reporting, and pipeline control
- Background in inbound sales, call-led selling, and data-based decision-making
- Fluent English for working with clients in the United States
Who this fits
You’ll suit a hands-on sales leader who stays involved in daily operations, coaches representatives, and uses metrics to improve performance. The role is remote from Chile, works full-time during the New York Eastern Time schedule, and requires a B2B arrangement through a sole proprietorship or corporate entity.
From the employer
Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation — with production facilities in the United States and Europe.
The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.
We are strengthening our commercial function and are looking for a Sales Manager to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.
This is a hands-on leadership role requiring strong operational involvement. The Sales Manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.
Employment Type:
- Full-time 8.30 am - 5 pm, NY (EST zone).
- Remote work.
- B2B contract (sole proprietorship status or corporate entity).
Responsibilities
CRM & Sales Operations:
- Own and optimise CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.
- Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.
- Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency.
Team Leadership & Development:
- Lead and develop the sale team - Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets.
- Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities.
Inbound Lead Management:
- Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.
- Continuously optimise lead distribution to maximise efficiency, conversion, and team performance.
Call Quality & Communication Standards:
- Own call quality and communication standards, with calls as the primary channel for US-based clients.
- Regularly review calls, coach on objection handling and structure, analyse deal losses, and develop supporting channels such as SMS and email.
Performance & Analytics:
- Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.
- Design and execute data-backed initiatives to improve conversion and overall sales performance.
Proactivity & Continuous Improvement:
- Proactively identify and solve problems, taking full ownership even with limited resources.
- Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.
Requirements
- 5–7 years of relevant sales experience, with a strong background in sales execution and revenue growth.
- At least 2 years of managerial experience, leading and developing sales teams.
- Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance.
- Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control.
- Experience managing inbound sales, preferably in a B2C or high-volume environment.
- Experience leading teams of 5+ Sales Reps.
- Strong analytical mindset with the ability to make data-driven decisions.
- Experience with call-based sales models.
- Fluent English (working with US-based clients).
- High level of involvement in day-to-day sales operations.
Nice-to-Have
- Track record of increasing B2C/B2B conversion rates.
- Experience with AI tools and structured sales playbooks.
- Cross-functional collaboration experience.
- CRM optimisation experience.
- Sales process and pipeline improvement expertise.
Benefits
- Pay: Fixed Salary and bonuses on goals performed.
- Joining a highly professional and dynamic team.
- Exciting experience working with prestigious clients in the US market.
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