Global Process Leader - Sales & Marketing Cloud

Crown Equipment Corporation crown.com Open · verified Sep 16, 2026

New Bremen Mid-level General Marketing

Mid-level General Marketing role at Crown Equipment Corporation. New Bremen.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Represent retail sales across marketing, activity management, quoting and business analytics
Build and maintain core business processes in Crown’s CRM environment
Run global blueprinting and design sessions, then configure SAP Sales and Marketing Cloud
Coordinate enhancements with Crown and third-party developers
Support users and the help desk while creating documentation and training for CRM changes

What you bring

A high school diploma or equivalent plus at least eight years of experience
Strong communication, computer and organizational abilities
Experience documenting technical processes and system configurations
SAP development knowledge, including SAP Hybris programming
Experience with SAP Marketing Cloud, SAP Sales Cloud, SAP CPQ and SAP Analytics Cloud

Who this fits

You’ll fit this hybrid role if you can commute reasonably to New Bremen, Ohio and support a global CRM user base. Occasional travel is expected. You must already be authorized to work in the United States because sponsorship is not available.

From the employer

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Posting External

Primary Responsibilities

Responsible for representing Crown's Retail Sales Organization in the areas of Sales, Marketing, Activity Management, Quotation, and Business Analytics
Responsible for designing, creating and maintaining key business processes with Crown’s CRM solution
Responsible for ongoing support of Global users in Crown’s CRM solution
Conduct Global Blueprinting validation and design sessions related to SAP Cloud for Sales, Cloud for Marketing, and
Perform necessary system configuration to achieve business requirements for the specific area.
Coordinate system enhancements with Crown and Third-Party developers.
Provide support for current users and Crown Help Desk.
Create design and configuration documents to support new functionality, system enhancements and continuous improvement tasks.
Provide training and support for Global implementation and updates to Crown’s CRM solution.

Minimum Qualifications

High school diploma or equivalent, along with at least 8 years of experience is required.

Strong communication, computer and organizational skills
Occasional Travel (0-5%)

Preferred Qualifications

Bachelor’s degree in Computer Science, MIS, Programming, Applications Development or related field
Experience in writing and communicating technical processes and configuration documents
SAP Hybris programming, development knowledge, and experience
Experience with SAP Marketing Cloud, SAP Sales Cloud (Cloud for Customer-C4C), SAP Configure, Price, Quote (CPQ), and SAP Analytics Cloud

This position is a hybrid role. A reasonable commute to the New Bremen, OH location is necessary.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities