Solutions Engineer - Directional Drilling
At a glance
Mid-level Solutions & Sales Engineering role at Corva. Houston · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide customers through implementing, adopting, and improving Corva’s Directional Drilling solutions
- Learn each customer’s workflows and technical needs, then shape Corva solutions around them
- Train users and internal teams, while providing hands-on support for the Directional Drilling Suite
- Track onboarding plans, customer requirements, feedback, usage, NPS, and NSAT to improve adoption
- Troubleshoot customer issues and share insights with Operations, Engineering, Sales, and Development
What you bring
- At least five years working on-site in Directional Drilling
- At least two years in a Real-Time Operations Center providing remote Directional Drilling support
- Hands-on experience introducing and using new Directional Drilling technologies
- You can explain complex drilling and software concepts, document requirements, and train customers or internal teams
- Strong English communication, analytical problem-solving, Microsoft Office, and relevant industry software skills
Who this fits
This role suits a technically minded Directional Drilling professional who can move between customer support, training, software rollout, and cross-functional coordination. It is based in Houston and requires domestic and international travel of up to half the time. You’ll report to the Solutions Engineering Lead.
From the employer
About Corva
Corva has built a first-of-its-kind energy app store on a bedrock of best-in-class technologies, data pipelines, and a secure and scalable architecture. Our energy solutions solve today's toughest well delivery challenges, from well design through drillout. The ever-evolving platform is not only future-proof for digitizing operations but is your toolkit to accelerate sustainability and energy transition goals. Our platform is built for speed and reliability and delivers unmatched features and capabilities.
Corva is powering worldwide innovation by driving efficiency, productivity, and profitability with our innovative energy solutions.
Mission
Corva’s mission is to accelerate the future of energy.
Values
Boldness - Bias Action - Full Transparency - Extreme Ownership - Radical Candor
Rapid Iteration - Uncompromising Quality - High Agency
About the role
The Solutions Engineer - Directional Drilling guides customers through the successful implementation, adoption, and optimization of Corva’s Directional Drilling solutions. This role requires a deep understanding of directional drilling operations, both on-site and remote, to support users effectively. The SE collaborates closely with Operations, Engineering, and Development teams, ensuring seamless onboarding, training, and ongoing success with Corva’s Directional Drilling Suite. The ideal candidate is self-motivated, technically skilled, and passionate about delivering customer satisfaction and value. This position reports to the Solutions Engineering Lead.
What you'll do
- Ensure customers successfully implement and adopt Corva’s Directional Drilling solutions, optimizing their operations.
- Work closely with customers to understand their workflows, challenges, and technical requirements to tailor Corva solutions to their needs.
- Provide training and hands-on support to users, ensuring proficiency in Corva’s Directional Drilling Suite.
- Document customer requirements, feedback, and best practices to enhance the platform and inform product development.
- Lead and facilitate training workshops for customers and internal teams on new Directional Drilling technologies.
- Develop and maintain timelines and project documentation for onboarding and rollout phases.
- Capture meeting notes, discussions, and feedback from customers, proactively communicating insights to Operations, Engineering, Sales, and Development teams.
- Contribute to customer success assets such as case studies, training manuals, and app documentation.
- Utilize analytics to track customer engagement, identify areas for improvement, and enhance user experience.
- Monitor and troubleshoot customer issues, ensuring timely resolution and a high level of satisfaction.
- Track customer health metrics, including platform usage, NPS, and NSAT ratings, to drive adoption and retention.
Qualifications
- 5+ years of on-site Directional Drilling experience.
- 2+ years of Remote Directional Drilling experience in a Real-Time Operations Center (RTOC).
- Hands-on experience implementing and utilizing new Directional Drilling technologies.
- Strong technical and customer service skills, with the ability to communicate complex concepts effectively.
- Ability to train and mentor customers and internal teams on drilling technology and software applications.
- Experience documenting user requirements and rolling out new software solutions.
- Excellent written and verbal communication skills in English
- Strong analytical and problem-solving skills with experience navigating modern software platforms.
- Proficiency in Microsoft Office suite and other relevant industry software.
- Leadership skills with the ability to work effectively in cross-functional teams.
- Willingness to travel domestically and internationally up to 50% of the time.
If you have a passion for Directional Drilling technology and customer success, we’d love to hear from you!
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