Associate Solutions Engineer - Drilling
At a glance
Entry-level Solutions & Sales Engineering role at Corva. Houston · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide new and existing customers through onboarding, adoption, and effective use of Corva
- Translate customer workflows and challenges into requirements for Operations, Engineering, Sales, and Development
- Maintain onboarding schedules, project records, meeting notes, and Intercom conversation details
- Lead training workshops with Engineering and create case studies, app manuals, and training materials
- Use platform analytics, usage, NPS, NSAT, and data-quality checks to resolve issues and assess customer health
What you bring
- At least two years using Corva, along with a bachelor's degree
- Experience in oil and gas with strong technical, customer service, analytical, and training abilities
- Excellent English communication and working knowledge of Microsoft Office and modern websites
Who this fits
You'll suit a junior customer-facing solutions engineering role that combines technical support, training, onboarding, and problem solving. You should be comfortable working across Operations, Engineering, Sales, and Development while supporting customers directly. Houston is the listed location, and domestic travel can reach up to twenty percent.
From the employer
About Corva
Corva has built a first-of-its-kind energy app store on a bedrock of best-in-class technologies, data pipelines, and a secure and scalable architecture. Our energy solutions solve today's toughest well delivery challenges, from well design through drillout. The ever-evolving platform is not only future-proof for digitizing operations but is your toolkit to accelerate sustainability and energy transition goals. Our platform is built for speed and reliability and delivers unmatched features and capabilities.
Corva is powering worldwide innovation by driving efficiency, productivity, and profitability with our innovative energy solutions
Mission
Corva’s mission is to accelerate the future of energy.
Values
Boldness: Corvanauts have the confidence and courage to question status quo for the products we make and the relationships we cultivate.
Own End-to-End: We take ownership of what we start and see it through to completion through trust and dependability.
Transparency: It's crucial to be open and honest and consistent with updates and data flow with customers and colleagues. We value the free-flowing of information and data to make better decisions.
Bias Action: Corvanauts don't sit still - our default mode is taking action! We make progress through high-quality iterations. Failure is built into the process and success is defined by the number of shots on goal.
About the role
The Associate Solutions Engineer guides customers, ensuring they implement Corva solutions successfully, adopt it widely, and continuously gain value from our products and services. They work closely with Operations, Engineering, and Development to serve as the trust point of contact across the customer lifecycle, onboarding, and adoption. The SE is self-motivated and passionate about ensuring quality and customer happiness. The Associate Solutions Engineer reports to the Solutions Engineering Lead.
What you'll do
- Ensure that customers are satisfied with the services they receive and improve upon areas of dissatisfaction.
- Work closely with our customers to understand how they work, their challenges, and translate their requirements.
- Onboard any new business and support existing business as well as coach them on how to best utilize Corva to optimize operations.
- Develop and maintain timelines and project documentation for onboarding phases.
- Capture notes and feedback from critical meetings, discussions, and Intercom conversations. Communicate issues proactively to appropriate parties in Operations, Engineering, Sales, or Development.
- Facilitate training workshops with our Engineering team.
- Contribute customer success assets including case studies, app manuals, or training material.
- Use analytics to understand how Corva customers are using the platform and identify opportunities to improve their experience.
- Track and solve all problems that the customer is having with the software.
- Gauge customer health and success by tracking platform usage, NPS, and NSAT ratings.
- Monitor data quality
- Support Senior Solutions Engineers with organization and tasks
Qualifications
- Excellent written and verbal communication skills in English
- Strong technical and customer service skills
- Ability to work well with teams effectively
- Thorough knowledge of navigating modern websites
- Skills in Microsoft Office suite
- Analytical thinking skills
- Ability to train others
- Experience in oil and gas
- Leadership skills
- Travel domestically up to 20% of the time
- Experience using Corva for 2+ years
- Bachelor's Degree
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