Hootsuite Implementation Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Convosphere. Remote, United Kingdom · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build Hootsuite environments by creating queries, connecting social channels, and configuring dashboards, reports, or alerts
- Translate agreed client requirements into platform settings within the defined project scope and timeline
- Review your own configurations carefully, then resolve feedback and make requested refinements
- Join requirements sessions and help deliver client training so users can operate the configured platform
What you bring
- Professional fluency in written and spoken English is required
- You have hands-on experience configuring Hootsuite, Sprinklr, Sprout Social, or Octopost
- You understand listening queries, filters, owned and earned channels, dashboards, reports, and alerts
- You work accurately within agreed boundaries and contribute effectively to a broader delivery team
Who this fits
This suits a hands-on implementation specialist who prefers technical platform delivery while an Implementation Manager handles the client relationship and project management. The role is remote in London, United Kingdom, and may include flexible or agile arrangements such as reduced or compressed hours.
From the employer
We are looking for a hands-on Hootsuite Implementation Specialist to deliver platform setup and configuration for new clients. This role is focused on building, configuring, and enabling Hootsuite environments to an agreed scope and timeline. You will work closely with an Implementation Manager who owns the client relationship and project management, while you focus on high-quality technical delivery.
What you will do
- Platform Setup & Configuration
- Create queries (topics and/or filters)
- Set up social channels (Owned and/or Earned)
- Configure dashboards, reports, or alerts
- Apply best-practice standards across listening, publishing, and reporting
- Delivery Support
- Participate in requirements review sessions led by the Implementation Manager
- Implement configurations based on agreed client requirements
- QA your own work and address feedback or refinements
- Training Support
- Support delivery of client training sessions where required
- Help ensure the client is confident using the configured platform
Requirements
- Fluent, professional-level English (written and spoken)
- Proven experience configuring and working in Hootsuite, Sprinklr, Sprout Social or Octopost
- Strong understanding of:
- Social listening queries and filters
- Owned vs earned social channels
- Dashboards, reports, and alerts
- High attention to detail and ability to work to a defined scope
- Comfortable working as part of a wider delivery team
- Hootsuite certification(s)
- Experience working to repeatable implementation frameworks
Benefits
Convosphere is an independent, growing business. Founded in 2014 and headquartered in Hammersmith, London, we are a varied and fun bunch, all passionate about showcasing the insights that social media has to offer. This is a great opportunity to work in an interesting and varied role for our growing, global business - as our business grows so will your role enabling you to progress your career swiftly.
- Remuneration includes a competitive salary (dependent on experience) as well as share options and performance-related bonus.
- We are open to the discussion of flexible or agile working arrangements including remote working and reduced or compressed hours.
You can find out more about us and what we do at https://convosphere.com/.
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