Account Manager
At a glance
Manager-level Account Management role at Colt. Singapore, SG.
Pay not stated Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Manage existing enterprise accounts, keeping renewals on track and growing revenue through retention and expansion
- Find cross-sell and upsell openings across Colt solutions, then pursue new customers through calls, email and social outreach
- Qualify prospects and pass promising leads to Existing Account Executives with useful background
- Keep pipeline records current, forecast accurately and handle customer quotes, renewals, questions and escalations
- Coordinate with sales executives, sales engineers, CRM and service delivery to close deals and meet revenue and booking goals
What you bring
- At least two years of work experience, with technology or telecom inside sales or sales support strongly preferred
- Fluent written and spoken English and Mandarin
- Experience with Salesforce and related sales support systems
- You bring strong customer communication, negotiation and follow-up, plus the drive to retain accounts and win new business
Who this fits
This role suits someone comfortable balancing existing-account growth with outbound prospecting, working by phone and email in a target-driven environment. You should be able to work independently with minimal supervision. Cantonese is an advantage.
From the employer
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Why we need this role
You will own a portfolio of existing enterprise customers and also bringing new logos. Working primarily by phone and email, you will protect and grow our base across Colt Solutions while hunting for new logos in your territory.
What you will do
- Own and manage a portfolio of existing customers, with ownership of retention, renewals and revenue growth
- Identify upsell and cross-sell opportunities across Colt solutions.
- Proactively prospect, qualify and convert new customers through outbound calls, emails and social selling.
- Generate and qualify leads to support Existing Account Executives, handing over warm opportunities with clear context
- Build and maintain a healthy pipeline, with accurate forecasting and CRM hygiene
- Act as the day-to-day commercial contact for assigned customers: quotes, contract renewals, queries and escalations
- Work with Existing Account Executives, Sales Engineers, CRM, Service Delivery to close opportunities and ensure customers satisfaction.
- Meet or exceed annual targets for revenue and bookings- retention and new business
What we're looking for
- Fluent in written and spoken English and Mandarin. Fluent Cantonese will be an plus.
- Minimum 2 years of working experience
- Experience in inside sales or sales support in the technology or telecommunications industry is highly preferred
- Independent self-starter who works well with minimal supervision
- Strong drive to retain and grow an existing customer base
- A hunter's mindset, with genuine enjoyment of speaking to customers and prospects by phone and email
- Excellent communication, negotiation and follow-up discipline
- Comfortable working in a target-driven environment
- Experience with using Salesforce and related sales support systems.
What we offer you:
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
- Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most recently we have:
- Signed the UN Women Empowerment Principles which guide our Gender Action Plan
- Trained 60 (and growing) Colties to be Mental Health First Aiders
- Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
Benefits
Our benefits support you through all parts of life, for both physical and mental health.
- Flexible working hours and the option to work from home.
- Extensive induction program with experienced mentors and buddies.
- Opportunities for further development and educational opportunities.
- Global Family Leave Policy.
- Employee Assistance Program.
- Internal inclusion & diversity employee networks.
A global network
- When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.
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