Customer Success Engineer
At a glance
Mid-level Customer Success role at Cohu Careers. Philippines · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Act as the on-site expert for MATRiX, MT9510, SO 1K/2K, and MT9918 final test handlers
- Guide equipment troubleshooting from root-cause investigation through resolution, including repair and maintenance support
- Turn customer business needs into technical scope and push critical actions through to completion
- Build trusted relationships on site while tracking account health, engagement, satisfaction, and risks
- Route customer feedback to product, engineering, and support teams while partnering with sales and applications on growth
What you bring
- At least five years repairing and maintaining semiconductor final test handlers, especially the named platforms
- Strong electromechanical ability and above-average skill diagnosing equipment problems
- Working familiarity with common AI tools for troubleshooting, documentation, and analysis
- An engineering bachelor’s degree or equivalent experience, plus strong English and Filipino communication
Who this fits
You’ll suit a technically hands-on customer success role that spends most of its time at the customer site. You’ll need to work there at least ninety percent of the time, travel within the Philippines, and occasionally travel internationally. The role fits someone comfortable serving as the primary on-site contact and pressing internal teams or customers when issues need closure.
From the employer
Equipment Responsibilities (70%)
Serves as the on-site equipment domain expert for semiconductor final test handlers — pick-and-place platforms (MATRiX, MT9510) and gravity-feed platforms (SO1K/2K, MT9918).
Provides proficient recommendations for simple to complex equipment-related issues; guides root-cause analysis through to resolution.
Offers technical guidance during repair and maintenance work on an as-needed basis, including acting as a backup support resource when service personnel are unavailable.
Uses equipment experience to identify improvement and feature opportunities for the customer and internal teams.
Drives critical tasks to closure — bold enough to push internal teams or the customer when resolution demands it.
Leads technical gathering and translates business needs into technical scope.
Customer Success Responsibilities (30%)
Serves as the primary on-site point of contact, building trusted-advisor relationships at operational and management levels.
Monitors account health, engagement, and satisfaction; proactively mitigates risks.
Advocates for the customer internally by channeling feedback to product, engineering, and support teams.
Coordinates with sales and applications teams to identify growth opportunities.
What We’re Looking For
5+ years of hands-on repair and maintenance experience on semiconductor final test handlers — MATRiX, MT9510, SO1/2K, MT9918 strongly preferred; experience with other pick-and-place and gravity-feed handlers will also be considered.
Good electromechanical skills and above-average troubleshooting skills.
Working knowledge of common AI tools to support troubleshooting, documentation, and analysis.
Bachelor’s degree in engineering or equivalent experience.
Willingness to be based at the customer site at least 90% of the time; travel within the Philippines with occasional international travel.
Excellent written and verbal communication skills in English and Filipino
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