Sr. Specialist, Account Manager - Bilingual
Bogota Full-time Senior Account Management
At a glance
Senior Account Management role at Cnx. Bogota · full-time.
Pay not stated Account Management salary
RoleAccount Management
SenioritySenior
LocationBogota
EmploymentFull-time
PostedOct 16, 2026 · 8d ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Manage client accounts by renewing contracts, expanding services and converting customers to other offerings
- Contact existing customers to uncover opportunities, address concerns and recommend solutions that meet their needs
- Resolve escalated customer issues and use account data to remove barriers to satisfaction
- Build relationships with decision-makers, handle objections and negotiate renewals or additional sales
- Manage your territory and meet monthly revenue quotas while preparing contingency plans for account risks
What you bring
- Fluency in Portuguese and Spanish is required
- You can manage complex accounts, work through difficult negotiations and identify risks to account success
Who this fits
This senior role suits someone focused on growing and retaining existing customer accounts while serving as the primary customer contact. You’ll work with a team and report to a Sales Manager. The role is based in Bogota, Colombia.
From the employer
Job Title:
Sr. Specialist, Account Manager - BilingualJob Description
The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.- Ensure that client's customers are satisfied with our client's services and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
- Evaluate our client's customer needs and propose potential solutions
- Be a single contact for our client's customer
- Use data to fix customer concerns/roadblocks prohibiting satisfaction
- Manage external competitive pressures and handle objections
- Work with multiple partners, building relationships with decision-makers at all levels
- Manage sales territory and achieving monthly quotas
- Negotiate in tough situations
- Identify risk and barriers to success; develop contingency plans
- Identify opportunities for additional product or service sales
- Use data to help influence buying/renewal process
- Work with a team and report directly to a Sales Manager
Location:
COL Bogota - Cra. 15 #77-50Language Requirements:
Portuguese (Required), Spanish (Required)Time Type:
Full time2026-10-23
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