Sr. Specialist, Account Manager - Bilingual
Bogota Full-time Senior Account Management
At a glance
Senior Account Management role at Cnx. Bogota · full-time.
Pay not stated Account Management salary
RoleAccount Management
SenioritySenior
LocationBogota
EmploymentFull-time
PostedOct 16, 2026
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Manage client accounts by renewing contracts, growing existing relationships and shifting customers to other services when appropriate
- Contact client customers to uncover needs, recommend solutions and identify chances to sell additional services
- Address escalated concerns, using customer data to remove barriers to satisfaction
- Build relationships with decision-makers, handle objections and negotiate challenging account situations
- Track territory results against monthly sales quotas and prepare contingency plans for account risks
What you bring
- You speak both English and Spanish
- You can manage account revenue targets while meeting customer needs and supporting growth goals
Who this fits
This senior account management role suits someone comfortable owning customer relationships through renewals, service growth and escalations. You’ll work with a team and report to a Sales Manager. The role is based in Bogotá.
From the employer
Job Title:
Sr. Specialist, Account Manager - BilingualJob Description
The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.- Ensure that client's customers are satisfied with our client's services and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
- Evaluate our client's customer needs and propose potential solutions
- Be a single contact for our client's customer
- Use data to fix customer concerns/roadblocks prohibiting satisfaction
- Manage external competitive pressures and handle objections
- Work with multiple partners, building relationships with decision-makers at all levels
- Manage sales territory and achieving monthly quotas
- Negotiate in tough situations
- Identify risk and barriers to success; develop contingency plans
- Identify opportunities for additional product or service sales
- Use data to help influence buying/renewal process
- Work with a team and report directly to a Sales Manager
Location:
COL Bogota - Cra. 15 #77-50Language Requirements:
English (Required), Spanish (Required)Time Type:
Full time2026-11-23
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