Specialist, Sales Trainer (QA / Trainer Hybrid)
At a glance
Mid-level Revenue & Sales Operations role at Cnx. PHL Makati City - Ayala North Exchange.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Review sales calls, chats, and emails against quality standards, scripts, and expected practices
- Turn audit results into direct, constructive guidance that helps agents improve their performance
- Build and lead onboarding, refresher, and skills workshops for new or current agents when needed
- Track QA patterns and training results, then share findings and improvement opportunities with leaders
- Spot agent or process gaps and propose practical changes to improve customer experience and sales
What you bring
- You have worked in QA, call monitoring, or auditing in sales or customer service
- You have coached or trained adults, with the ability to teach, mentor, and encourage learners
- You bring strong analytical judgment, careful attention to detail, and clear written and spoken communication
Who this fits
This role suits someone whose main focus is quality reviews and who can also coach agents as team needs arise. You’ll work internally with agents and leadership rather than with clients. The work is hybrid at Ayala North Exchange in Makati.
From the employer
Job Title:
Specialist, Sales Trainer (QA/Trainer Hybrid)Job Description
We are seeking a detail-oriented Specialist, Sales Trainer to join our team. This is primarily a Quality Assurance role with a training component. You’ll be the backbone of agent performance, ensuring quality standards are met through audits while stepping in to coach and upskill agents when business needs arise.Key Responsibilities
Quality Assurance: Conduct regular audits of sales calls, chats, and emails to ensure compliance with Weave’s quality standards, scripts, and best practices
Feedback & Coaching: Deliver clear, constructive feedback to agents based on audit findings to drive performance improvement
Training Delivery: Design and facilitate training sessions for new and existing agents as needed, including onboarding, refresher courses, and skill-specific workshops
Performance Reporting: Track, document, and report QA trends, training outcomes, and areas of opportunity to leadership
Process Improvement: Identify gaps in agent performance or processes and recommend actionable solutions to improve customer experience and sales effectiveness
What We’re Looking For
Proven experience in quality assurance, call monitoring, or auditing within a sales or customer service environment
Demonstrated training or coaching experience — able to teach, mentor, and motivate adult learners
Strong analytical skills with high attention to detail
Excellent written and verbal communication skills
Ability to deliver feedback professionally and help others grow
Role Expectations
This is not a client-facing role — you’ll work internally with agents and leadership
Primary focus is QA audits; training duties are assigned based on team needs and engagement levels
Ideal candidates have experience in both QA and training, but strong QA candidates with a passion for coaching will also be considered
Work Location: Makati, Ayala North Exchange
Work Setup: Hybrid
Location:
PHL Makati City - Ayala North ExchangeLanguage Requirements:
Time Type:
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