Sales Operations Specialist

Cyclic Materials is building a resilient circular supply chain for rare earth elements and other critical materials. Through our fully integrated proprietary technology platform, we recover rare earths from end-of-life products and transform them into high-purity materials used to produce new permanent magnets. These magnets are critical to the modern economy, underpinning AI, automotive, e-mobility, electronics, semiconductor, energy, defense, and other advanced manufacturing sectors.

Founded in 2021, Cyclic Materials has rapidly become a category leader in rare earth recovery, achieving commercial operations in less than five years. We currently operate facilities in Ontario and Arizona, with further expansion underway in South Carolina. Backed by investment accounts advised by T. Rowe Price Associates, Inc., alongside strategic investors including Microsoft, Amazon, Hitachi Ventures, BMW i Ventures, Jaguar Land Rover’s InMotion fund, Energy Impact Partners, ArcTern Ventures, and Fifth Wall, we are scaling quickly and building the industrial backbone required to meet growing global demand for a secure and sustainable supply of rare earths.

We have established an extensive and growing network of commercial partnerships with global industry leaders such as Solvay, Vattenfall, Lime, and VACUUMSCHMELZE, enabling the rapid deployment of recycled rare earth materials into real-world supply chains. Joining Cyclic Materials means tackling complex and exciting challenges at scale alongside a team committed to strong execution and measurable impact. If you are motivated by building critical infrastructure and advancing the circular economy, join us and help accelerate the growth of rare earth recycling.

Key Responsibilities

• Coordinate pickup appointments with customers, suppliers, carriers, and internal operations teams.
• Maintain accurate customer, supplier, pricing, shipment, and transaction data in CRM and ERP systems.
• Monitor orders and pickups from scheduling through completion, ensuring timely follow-up.
• Identify and communicate discrepancies involving weights, pricing, purchase orders, invoices, and shipment documentation.
• Work with Commercial, Operations, Logistics, and Finance teams to resolve day-to-day issues.
• Maintain organized and complete commercial records, including contracts, purchase orders, shipping documents, and customer correspondence.
• Provide timely updates to customers and internal stakeholders regarding pickup schedules, order status, delays, and required actions.
• Support customer and supplier onboarding, including collecting necessary documentation and setting up accounts.
• Prepare reports and track key commercial metrics, such as volumes, open orders, pickup status, and transaction accuracy.
• Assist the Commercial team with administrative tasks, customer follow-ups, meeting coordination, and sales documentation.
• Help improve workflows, data quality, and communication across commercial operations.
• Build effective working relationships with customers, suppliers, logistics providers, and other partners across the rare earth and permanent magnet supply chain.

Qualifications

• Diploma or bachelor’s degree in business administration, supply chain, logistics, sales, or a related field.
• Two or more years of experience in sales support, customer service, logistics coordination, commercial operations, or administration.
• Experience working with CRM and ERP systems; proficiency with Microsoft Office, particularly Excel and Outlook.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• High attention to detail and commitment to maintaining accurate customer, shipment, pricing, and transaction records.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to identify discrepancies, investigate issues, and coordinate timely resolutions.
• Ability to work effectively with Commercial, Operations, Logistics, Finance, customers, suppliers, and transportation partners.
• Demonstrated sound judgment, professionalism, and discretion when handling confidential commercial information.
• Self-motivated, proactive, and comfortable working independently while contributing to a collaborative team.
• Ability to adapt to changing priorities, processes, and business requirements as the company grows.
• Experience in recycling, scrap metals, automotive, manufacturing, mining, or rare earth materials is an asset.
• Familiarity with purchase orders, invoices, freight documentation, weights, pricing, and material transactions is an asset.

Why You Will Love Cyclic Materials

• At Cyclic Materials, we're dedicated to supporting our workforce on their unique career journey
• We offer a competitive compensation package including Health and Dental coverage, RRSP (Canada)/ 401K (USA) contributions and a generous paid time off program that lets you recharge
• We value diversity and are committed to maintaining a workplace where everyone is respected and recognized for their contributions

The base compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.

As an Equal Opportunity employer, Cyclic Materials is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email HumanResources@cyclicmaterials.earth. Applicants for roles in Canada or the United States must be authorized to work in the applicable country without current or future sponsorship from Cyclic Materials, including for an H1-B visa, F-1 visa (OPT), TN, L1-A visa, or any other non-immigrant status.

To all applicants, your interest and effort are sincerely appreciated. While we thank everyone for their application, only those selected for an interview will be contacted.