Specialist, Customer Success
At a glance
Mid-level Customer Success role at Cnx. PHL Makati City - Ayala North Exchange · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Handle a busy daily queue through phone and email, using search tools to check customer contact details
- Schedule recurring account health checks to assess product satisfaction and whether customers are getting value
- Build product knowledge so you can answer questions and address specific customer objections
- Record customer feedback and measurable results from surveys and communications in company systems
- Raise customer concerns that block satisfaction or product use, and coordinate with teams to improve the experience
What you bring
- At least two years of customer service work
- A record of meeting personal and team sales targets
- Experience with high-volume calls and the ability to follow scripts and established processes
- Strong MS Office knowledge and experience with Salesforce or a comparable CRM
Who this fits
This mid-level role suits someone who can balance customer support with sales goals and capture client feedback for a sales manager. English is required. You’ll work primarily from home, with equipment provided; you need your own internet and workspace and must live within commuting distance of the Makati office in NCR, Cavite, Rizal, Laguna or Bulacan.
From the employer
Job Title:
Specialist, Customer SuccessJob Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.We are looking for a Specialist, Customer Success to join our team. Today.
The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
You Have:
2+ years of experience working in a customer service
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Process orientation and ability to follow call scripts
Problem solving skills
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Experience or willingness to work from home
You Will
Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience
Our Benefits/Perks:
Health Insurance with Dental Coverage for Employees
Paid Time off
Bereavement Leave
Life Insurance
Group Personal Accident Program
Employee Assistance Program
Rewards and recognition programs
Wellness Incentive Program
Learning and Development Programs
Virtual First
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director
Location:
PHL Makati City - Ayala North ExchangeLanguage Requirements:
English (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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