Specialist, Customer Success - Bilingual

Cnx Open · verified Oct 4, 2026

SLV San Salvador - Blvr. Sta. Elena Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at Cnx. SLV San Salvador - Blvr. Sta. Elena · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationSLV San Salvador - Blvr. Sta. Elena

EmploymentFull-time

PostedJun 4, 2026 · 4mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Handle a steady stream of customer calls and emails, using contact and productivity tools to check customer details
Check in with customers on an agreed schedule to assess satisfaction and whether they are getting value
Build product knowledge so you can answer questions and respond to specific customer objections
Record customer feedback and measures from surveys, calls, and emails, including satisfaction and risk of leaving
Route customer concerns or barriers to product use through the right channels and work with teams to improve the experience

What you bring

Fluent English and Mexican Spanish are required
You can build enough product or service knowledge to address customer questions and concerns

Who this fits

This full-time role suits someone comfortable managing frequent customer communications and tracking feedback throughout the customer relationship. The position is based in San Salvador, El Salvador.

From the employer

Job Title:

Specialist, Customer Success - Bilingual

Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience

Location:

SLV San Salvador - Blvr. Sta. Elena

Language Requirements:

English (Required), Mexican Spanish (Required)

Time Type:

Full time