Business Partner - Specialist, Customer Success
At a glance
Mid-level Customer Success role at Cnx. PHL Makati City - Ayala North Exchange · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Handle a heavy daily flow of customer questions by phone and email
- Check contact details with search and productivity tools, then complete recurring product health checks
- Learn the product well enough to address customer objections and assess satisfaction and value
- Record customer feedback, expectations, satisfaction, and abandonment likelihood in company systems
- Raise customer concerns through suitable channels and coordinate with teams to improve their experience
What you bring
- At least two years in customer service, plus a record of meeting personal and team sales goals
- Experience with high-volume calls, learning new technology, and following scripted processes
- Strong problem-solving skills and excellent command of MS Office
- Experience using Salesforce.com or a comparable CRM, and required English proficiency
Who this fits
This mid-level role suits someone comfortable with frequent customer calls, structured scripts, and tracking customer feedback. The position is based in Makati City, Philippines, and requires English. Work-from-home experience or willingness is also listed.
From the employer
Job Title:
Business Partner - Specialist, Customer SuccessJob Description
Job DescriptionYou Have:
2+ years of experience working in a customer service
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Process orientation and ability to follow call scripts
Problem solving skills
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Experience or willingness to work from home
You Will
Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience
Our Benefits/Perks:
Health Insurance with Dental Coverage for Employees
Paid Time off
Bereavement Leave
Life Insurance
Group Personal Accident Program
Employee Assistance Program
Rewards and recognition programs
Wellness Incentive Program
Learning and Development Programs
Location:
PHL Makati City - Ayala North ExchangeLanguage Requirements:
English (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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