Associate, Customer Success - Bilingual

Cnx Open · verified Oct 4, 2026

NIC Managua - Kakau Full-time Junior Customer Success

At a glance

Entry-level Customer Success role at Cnx. NIC Managua - Kakau · full-time.

Pay not stated

RoleCustomer Success

SeniorityJunior

LocationNIC Managua - Kakau

EmploymentFull-time

PostedAug 3, 2026 · 2mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Handle a busy daily flow of customer questions and updates by phone and email
Check in with customers at set intervals to understand satisfaction and whether they are getting value
Learn the product well enough to answer specific objections and explain it clearly
Record customer expectations, feedback, satisfaction, and risk of leaving through surveys and contact notes
Route customer concerns to the right teams and work with managers to improve the customer experience

What you bring

You have worked in customer service and handled a high volume of calls
You have met individual and team sales goals in a previous role
You can learn new technology and data processes, follow call scripts, and solve customer problems
You are proficient with MS Office and have used Salesforce or a comparable CRM
You speak English and Spanish

Who this fits

This junior, full-time role suits someone comfortable with frequent customer contact and a mix of service and sales goals. The role is based in Managua, Nicaragua, and requires both English and Spanish.

From the employer

Job Title:

Associate, Customer Success - Bilingual

Job Description

The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience

Requirements:

Prior experience working in a customer service
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Process orientation and ability to follow call scripts
Problem solving skills
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Experience or willingness to work from home

Location:

NIC Managua - Kakau

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time2026-08-31