Key Account Management Professional KSA

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Position: Key Account Management Professional KSA
Location: Riyadh - Riyadh Station
Department: Operations Control
Division: Air and Ocean Transverse
Legal Entity: CEVA Saudi Logistics & Freight Co.

CEVA Saudi Logistics & Freight Co., operating within the dynamic Air and Ocean Transverse division, is excited to welcome a skilled Key Account Management Professional to join our Logistics - Air and Ocean team based in Riyadh. This role is vital in enhancing our operational excellence and fostering strong partnerships with key clients to achieve mutual success.

About the Role

As a Key Account Management Professional, you will be entrusted with managing and growing strategic client accounts across the Kingdom of Saudi Arabia. Your expertise will play a critical role in providing outstanding customer service, ensuring the seamless execution of logistics operations, and aligning our solutions with the evolving needs of our clients.

This position involves close collaboration with the Operations Control department, where your insights and relationship-building skills will drive enhanced operational efficiency and client satisfaction. You will act as the primary point of contact for key accounts, proactively addressing challenges and identifying opportunities to deliver added value.

Key Responsibilities

• Develop and maintain strong, long-term relationships with key clients in the logistics sector, focusing on air and ocean freight solutions.
• Understand clients’ business objectives, industry trends, and supply chain requirements to tailor solutions that meet their needs effectively.
• Coordinate closely with Operations Control to ensure timely and accurate execution of services, proactively managing any issues affecting service delivery.
• Collaborate with internal teams across Sales, Operations, and Customer Service to foster a unified approach toward client management and service excellence.
• Monitor account performance metrics and prepare regular reports to evaluate success against objectives and identify growth opportunities.
• Lead contract negotiations and renewals with a focus on creating sustainable business value for both clients and the company.
• Stay informed about changes in logistics regulations, customs requirements, and market developments relevant to air and ocean freight within KSA and the wider region.
• Identify and escalate risks or issues that could impact service quality, working with relevant functions to develop and implement corrective actions promptly.

Candidate Profile

We seek a results-driven professional with demonstrated experience in account management within logistics or freight forwarding services, ideally specializing in air and ocean transportation. A strong understanding of supply chain processes and excellent communication skills are essential for this role.

The ideal candidate will possess a proactive and collaborative mindset, with a commitment to delivering high-quality service and fostering positive client relationships. Detail-oriented organisational skills and the ability to manage multiple priorities in a fast-paced environment are also critical.

Qualifications and Experience

• Proven experience in key account management or client relations in logistics, freight forwarding, or a related industry.
• Solid knowledge of air and ocean freight operations, customs procedures, and regional market dynamics within Saudi Arabia.
• Strong interpersonal and negotiation skills to effectively manage client expectations and contracts.
• Ability to analyse data and generate meaningful insights to inform decision-making and strategic planning.
• Fluency in English is required; proficiency in Arabic is highly desirable.
• Proficiency with standard business software and CRM platforms.

Why Join CEVA?

Working at CEVA Saudi Logistics & Freight Co. offers the opportunity to be part of a global leader in logistics solutions committed to innovation, sustainability, and customer-centric service. We foster an inclusive and collaborative culture where your expertise and ideas contribute meaningfully to our shared success.

We support the professional development of our colleagues through ongoing training and career advancement opportunities within our diverse and international network.

Application Process

If you are passionate about logistics and enjoy building strong client partnerships while contributing to operational excellence, we encourage you to apply.

CEVA Saudi Logistics & Freight Co. is an equal opportunity employer that values diversity and inclusion. We welcome applications from all qualified candidates regardless of background, identity, or experience.

Dans le cadre de nos engagements en faveur de la diversité et de l'inclusion : tous nos postes sont ouverts aux personnes en situation de handicap.