Technical Account Manager
At a glance
Mid-level Account Management role at CloudShare. Denver · full-time · $100,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage strategic customer accounts while improving retention, adoption, and expansion outcomes
- Guide onboarding, resolve adoption obstacles, and provide customers with product expertise and training
- Build account expansion plans, monitor account-health data, and use trends to guide decisions
- Create customer playbooks with senior leadership and customer success teams
- Bring customer feedback to internal teams and improve processes that affect efficiency and experience
What you bring
- At least five years supporting enterprise SaaS customers in customer success
- Hands-on technical knowledge covering databases, networking, and APIs
- A record of increasing customer adoption, retention, and account growth
- A business bachelor’s degree or equivalent practical experience
Who this fits
You’ll suit a customer-facing technical account role that combines SaaS problem-solving, relationship building, analytics, and cross-functional work. The job is based onsite in Denver, with hybrid scheduling that includes three office days. Cloud computing platforms such as AWS, Azure, or GCP, and virtual labs such as VMWare, are useful background.
From the employer
CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments.
As a Technical Account Manager at CloudShare, you will be responsible for driving customer performance, retention, and growth. You will lead customers through effective onboarding, foster product engagement, and ensure ongoing account optimization and expansion.
This role requires a proven ability to guide SaaS customers toward success, combining technical problem-solving skills with a passion for building strong, trusted relationships. You will set clear expectations, respond proactively to customer needs, and collaborate cross-functionally to maximize the value and impact of CloudShare’s platform for enterprise clients.
Responsibilities:
- Develop, grow, and manage strategic customer accounts.
- Identify and solve product adoption issues for customers.
- Meeting and exceeding customer retention and growth goals.
- Oversee the expansion strategy for each of your customers and drive growth.
- Create customer playbooks together with Senior Leadership and the CS teams
- Capture customer feedback and communicate to internal teams.
- Provide expertise and training to customers.
- Improve internal processes to drive team efficiency and improve customer experience.
- Track and analyze data pertaining to customer account health.
- Utilize data analytics to identify trends and inform decisions that drive customer retention, adoption of the product, and expansion.
Requirements:
- 5+ years of experience in Customer Success, supporting SaaS enterprise customers.
- Strong technical skills (databases, networking, APIs).
- Experience with Cloud Computing platforms (AWS, Azure, GCP) or Virtual Labs (VMWare) is a plus.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively across technical and business teams.
- Proven track record in driving customer adoption, retention, and expansion.
- Strong problem-solving and analytical skills with a customer-centric, data-informed mindset.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Bachelor’s degree in Business or equivalent practical experience.
Benefits
We offer a competitive compensation package including:
- Medical, Dental, Vision benefits
- 401K
- Flexible PTO
- 12 Paid Holidays
- Hybrid work (3 days in office) with modern downtown Denver location
- Free Parking
- Onsite Gym
Compensation: $100k annual base salary + 10% bonus
Please note that CloudShare considers various factors in determining pay, including, but not limited to geographic location, qualifications, licensures, certifications, experience, and other skills relevant to the needs of the business.
CloudShare is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law.
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