Operations Associate, Customer Success
At a glance
Junior Customer Success role at Clera. San Francisco · full-time · $70,000–$90,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Check in with customers after purchase and keep supporting them as they use the service
- Act as each customer’s ongoing success contact, providing attentive help
- Review customer activity data and suggest changes based on what it shows
- Identify possible leads, collect customer input, and use it to improve product fit
What you bring
- At least two years in a professional role, including time at a technology company or startup
- Experience in customer success, account management or another listed post-sale support function
- You have maintained customer relationships and reached out before customers ask
- You can assess customer metrics and use the findings to guide business choices
Who this fits
This junior, associate-level role suits someone with post-sale customer experience who is comfortable with proactive outreach and customer analytics. You’ll work on-site in San Francisco six days a week. Background in AI, search, discovery or a related technology area is a plus.
From the employer
About the Role
This associate-level role supports customers after the sale within a customer success function at an AI and discovery technology company. You will help customers stay engaged, get value from the service, and share feedback that informs improvements.
What You'll Do
Follow up proactively with customers and provide ongoing post-sales support.
Serve as a dedicated customer success partner, delivering attentive service.
Track customer analytics and recommend improvements based on what you learn.
Surface relevant leads and opportunities, gather customer feedback, and help refine product fit.
What We're Looking For
At least 2 years of professional experience, with experience in a technology company or startup.
Experience in customer success, account management, or post-sales customer support.
Experience managing ongoing customer relationships and conducting proactive outreach.
Ability to track and analyze customer metrics or analytics to inform business decisions.
Background in AI, search, discovery, or an adjacent technology field is a plus.
Compensation & Benefits
Annual base salary range: $70,000 to $90,000.
Location
On-site in San Francisco, California, six days per week.
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