Customer Success Manager
At a glance
Manager-level Customer Success role at Clera. Cologne · full-time · no salary stated · we estimate €56,600–€72,900 across Germany.
Clera has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Respond to client questions in writing and live conversations, adjusting your guidance to each person's technical knowledge
- Help customers get results from AI chat and voice features by configuring and maintaining product settings
- Pass organized customer feedback and product suggestions to the Product team
- Assist sales with product assessments and upsell proposals while watching account health and growth opportunities
- Take on more project and relationship ownership as your customer portfolio grows
What you bring
- You have up to two years of work experience, including a role supporting clients directly
- You hold a degree in business, business informatics, industrial engineering or a related area
- Your German is at native or C2 level, and you communicate confidently in written and spoken English
- You have used Google Workspace, Slack and HubSpot, and know AI tools such as Claude or Gemini and how to prompt them
Who this fits
This role suits an early-career, client-facing professional interested in digital products, AI and back-end systems; SaaS or technology experience is helpful. The role is hybrid in Cologne, with remote work also possible from within Germany. Visa sponsorship is unavailable.
From the employer
About the Role
Join a customer success team at an AI-powered retail technology company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI shopping tools while gradually growing into ownership of a larger portfolio and key relationships.
What You'll Do
Handle client questions by email and in meetings with a friendly, knowledgeable, solutions-oriented approach.
Help clients use AI chat and voice tools effectively, and configure and maintain settings in product back-end systems.
Adapt your communication and enablement to clients with different levels of technical expertise.
Share structured client feedback and product improvement ideas with the Product team.
Support sales colleagues with product evaluations and scoping proposals for potential upsells.
Monitor account health, identify expansion opportunities, and take on greater ownership of projects and client relationships over time.
What We're Looking For
0 to 2 years of professional experience, including experience in a client-facing support role.
A completed degree in business, business informatics, industrial engineering, or a related field.
Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting.
Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful.
Native-level or C2 German and strong written and spoken English.
A customer-focused, empathetic, proactive communicator who can work in a structured and self-directed way.
Compensation & Benefits
Visa sponsorship is not available.
Location
Hybrid in Cologne, North Rhine-Westphalia, Germany. Remote work from within Germany is also possible.
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