Account Manager
At a glance
Manager-level Account Management role at Clera. Vienna · full-time · €65,000–€95,000 OTE.
growthroles summary, based on the employer's posting.
What you'll do
- Guide assigned B2B customers from onboarding through renewals, serving as their main day-to-day contact
- Use product activity to spot broader use cases and show customers the results they are getting
- Run account reviews and discovery, then discuss renewals and ways to grow existing contracts
- Deliver expansion revenue through upgrades and add-ons, working toward monthly and quarterly goals
- Keep CRM forecasts and account plans current, and share customer feedback with Product and go-to-market teams
What you bring
- At least one year in B2B SaaS sales, account management or customer success
- You have secured upsells, renewals or added revenue from existing customers
- You can lead customer calls, reviews and demos in German at a native level
- You bring technical product fluency and an interest in AI and machine learning
Who this fits
This role suits someone who can own customer relationships and grow existing accounts. It is an on-site position in Vienna, with hybrid work possible, and requires native-level German. Visa sponsorship is unavailable.
From the employer
About the Role
Own and grow a portfolio of existing B2B customers at an AI communications software company. Working across Customer Success, Product, and Marketing, you will help customers adopt AI phone assistants, achieve measurable results, and expand their use of the product.
What You'll Do
Serve as the primary contact for assigned customer accounts throughout the customer lifecycle.
Identify opportunities to expand customer use cases and demonstrate the product's value through usage analysis.
Lead regular account reviews, discovery conversations, upsell discussions, and renewals.
Own portfolio expansion revenue, including upgrades and add-ons, against monthly and quarterly targets.
Support onboarding and ongoing adoption to strengthen retention and customer outcomes.
Share structured customer and market feedback with Product and go-to-market teams.
Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across internal teams.
Help develop the account management and expansion approach as the business grows.
What We're Looking For
At least one year of experience in B2B SaaS sales, account management, or customer success.
Experience driving upsells, renewals, or expansion revenue within existing accounts.
Strong product and technical understanding, with an interest in AI and machine learning.
Native-level German proficiency for customer calls, reviews, and demos.
A structured, customer-focused approach and a strong sense of ownership.
Startup or scale-up experience is a plus.
Compensation & Benefits
OTE is €65,000 to €95,000, comprising fixed salary plus uncapped commission. Visa sponsorship is not available.
Location
On-site in Vienna, Austria, with hybrid work possible.
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