Account Manager
At a glance
Manager-level Account Management role at Clera. Vienna · full-time · €65,000–€95,000 OTE.
growthroles summary, based on the employer's posting.
What you'll do
- Guide assigned customers from onboarding through renewals as their main point of contact
- Find new ways for customers to use AI phone assistants and get more value from them
- Review account needs, product usage and automation results, then lead renewal and upsell talks
- Own expansion targets across renewals, upgrades and add-ons while keeping CRM records and forecasts current
- Bring customer feedback to product and go-to-market teams, and coordinate account plans across them
What you bring
- At least one year in B2B SaaS sales, account management or customer success
- A track record of growing existing accounts through upsells, renewals or other expansion revenue
- Native-level German for customer calls, account reviews and product demonstrations
- Strong product and technical knowledge, plus interest in AI and machine learning
Who this fits
This role suits someone who can grow existing B2B SaaS accounts and lead customer conversations in German. It is based on-site in Vienna, with hybrid work possible. Visa sponsorship is unavailable.
From the employer
About the Role
Join a growing B2B SaaS team focused on AI-powered business communications. You will manage and grow existing customer relationships, helping customers adopt AI phone assistants and realize measurable value while contributing to retention and expansion revenue.
What You'll Do
Serve as the primary contact for assigned customer accounts throughout the customer lifecycle.
Identify opportunities to expand customer use cases and increase the value customers receive from AI phone assistants.
Lead regular account reviews, discovery conversations, renewals, and upsell discussions.
Analyze product usage and communicate the operational impact of AI automation.
Own expansion revenue across upgrades, add-ons, and renewals, working toward monthly and quarterly targets.
Support onboarding and ongoing adoption to strengthen retention and customer outcomes.
Share structured customer and market feedback with Product and go-to-market teams.
Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across teams.
Help develop the account management and expansion approach as the business grows.
What We're Looking For
At least one year of experience in B2B SaaS sales, account management, or customer success.
Experience driving upsells, renewals, or expansion revenue within existing customer accounts.
Native-level German, with confidence leading customer calls, reviews, and product demonstrations.
Strong product and technical understanding, along with an interest in AI and machine learning.
A structured working style, ownership mindset, and strong customer focus.
Startup or scale-up experience is a plus.
Compensation & Benefits
OTE (on-target earnings, base plus variable) is €65,000 to €95,000, depending on experience, with uncapped commission. Visa sponsorship is not available.
Location
On-site in Vienna, Austria, with hybrid work possible.
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