Account Manager, Associate
At a glance
Manager-level Account Management role at Clera. Vienna · full-time · €65,000–€95,000 OTE.
growthroles summary, based on the employer's posting.
What you'll do
- Guide assigned customers as their main contact from initial onboarding through each stage of the relationship
- Lead account reviews and discovery discussions to uncover new applications and potential account growth
- Study product usage and connect AI automation to improvements in customers’ processes
- Meet monthly and quarterly expansion goals through upgrades, add-ons, and renewals
- Keep CRM data, forecasts, and pipeline accurate, and bring customer feedback to Product and go-to-market teams
What you bring
- At least one year in B2B SaaS sales, account management, or customer success
- Experience generating more revenue from current accounts through upsells, renewals, or expansions
- Native-level German and the ability to lead customer calls, reviews, and demos
- Strong grasp of products and technical concepts, plus curiosity about AI and machine learning
Who this fits
This role suits someone who can lead customer conversations in German and take ownership of account growth. You’ll work on-site in Vienna, with hybrid work possible. Visa sponsorship is unavailable.
From the employer
About the Role
Own and grow a portfolio of B2B SaaS customers using an AI-powered phone assistant. You will work with Customer Success, Product, and Marketing to improve adoption, demonstrate customer value, and drive account growth.
What You'll Do
Act as the primary contact for assigned customers throughout their lifecycle.
Run account reviews and discovery conversations to identify new use cases and expansion opportunities.
Analyze product usage and explain how AI automation can improve customer processes.
Own expansion revenue, including upgrades, add-ons, and renewals, against monthly and quarterly targets.
Support onboarding and ongoing adoption to strengthen retention.
Share structured customer and market feedback with Product and go-to-market teams.
Maintain accurate CRM records, forecasts, and pipeline, and conduct regular customer touchpoints and business reviews.
Coordinate account plans with Customer Success, Product, and Marketing, and help develop the account growth approach.
What We're Looking For
At least one year of experience in B2B SaaS sales, account management, or customer success.
Experience with upsells, renewals, or expansion revenue in existing accounts.
Strong product and technical understanding, with an interest in AI and machine learning.
Native-level German and confidence leading customer calls, reviews, and demos.
A structured, customer-focused approach and a sense of ownership; startup or scale-up experience is a plus.
Compensation & Benefits
OTE is €65,000 to €95,000 annually, comprising fixed salary and uncapped commission. Visa sponsorship is not available.
Location
On-site in Vienna, Austria, with hybrid work possible.
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