Growth Strategist, Enterprise (Customer Success)
At a glance
Mid-level Customer Success role at Clay Labs. London · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide enterprise customers to an early Clay win while establishing longer-term strategic value
- Co-create growth plays, uncover new use cases, and help customer teams stay ahead
- Find adoption and expansion paths across sales, revops, marketing, and CX
- Use account insights to shape renewals, multi-team growth, and the Clay product roadmap
- Create repeatable frameworks, playbooks, and programs for future enterprise customers
What you bring
- You understand B2B SaaS and can work fluently with revops, sales, and marketing leaders
- You have worked directly with customers, building trust while challenging their thinking and delivering impact
- You connect customer roadmaps with product direction and anticipate what comes next
- You can create structure, processes, and teams when the path is still undefined
Who this fits
This suits a strategic, product-minded customer partner who enjoys enterprise GTM work and building from scratch. The role is based in London and follows a hybrid arrangement.
From the employer
About Clay
AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.
Clay predicts the next best action for your business and then helps you take it. We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we're building agents that can help grow your company for you. We're already helping thousands of customers — including Anthropic, OpenAI, Google, and Visa — go to market with unique data, signals, and AI research.
In 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington — and are on track to cross $200M in revenue this quarter. We also launched a $1M Scholarship fund for GTME Education.
Some things to know about us:
Our community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work with world-class coaches who specialize in creativity, management, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page!
Enterprise Growth Strategist @ Clay
As one of Clay’s Enterprise Growth Strategists, you’ll partner with some of the fastest-growing SaaS companies in the world (think Intercom, Verkada, Anthropic) to define, scale, and continuously expand their Clay strategy.
You’ll work directly with senior GTM leaders to:
Map their growth priorities
Translate those into actionable Clay use cases
Expand Clay into new teams and workflows
Shape the roadmap of both their GTM engine and Clay itself
You are not just supporting customers, you’re a strategic business partner, trusted advisor, and internal product voice.
What You’ll Do
Onboard with velocity & vision: Guide customers to their first “aha” moment in Clay, ensuring fast time-to-value while positioning Clay as a long-term strategic lever.
Be a growth partner: Act as an extension of our customers’ GTM teams by co-creating new plays, uncovering fresh use cases, and helping them stay ahead of their competitors.
Drive ongoing adoption & expansion: Continuously identify opportunities for Clay across sales, revops, marketing, and CX, expanding Clay’s footprint within the org.
Shape renewal outcomes: By driving outsized value, ensure every customer sees Clay as indispensable, leading to strong renewals and multi-team expansions.
Influence our roadmap: Synthesize patterns from enterprise accounts and collaborate with Product, Engineering, and Design to bring customer-driven innovation to Clay.
Build new programs from scratch: Design scalable frameworks, playbooks, and initiatives for future Enterprise customers.
What You’ll Bring
This role is for someone who wants to sit at the intersection of customer strategy, product vision, and GTM innovation and help some of the fastest-growing companies in the world find their edge with Clay.
Strategic, product-minded thinking: You don’t just solve today’s problem: you see around corners, help customers envision what’s next, and connect their roadmap to ours.
Deep GTM fluency: You’ve lived in B2B SaaS and can speak the language of revops, sales, and marketing leaders. Bonus if you’ve held an in-house GTM operator role.
Customer obsession with business savvy: You’ve worked directly with customers (not just managed accounts) and you know how to build trust, challenge thinking, and deliver impact.
Builder DNA: You thrive in ambiguity, love creating structure where none exists, and get energy from designing processes and teams from 0 → 1.
Passion for Clay: You believe in our mission and are excited to evangelize Clay as if it were your own product.
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