Customer Success Manager (Academic Libraries)
Clarivate Open · verified Sep 30, 2026 At a glance
Mid-level Customer Success role at Clarivate. R155-Belgrade · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build lasting relationships with key stakeholders at Academic Libraries customers across EMEA
- Stay ahead of customer sentiment by gathering feedback and turning it into success plans
- Spot threats to customer outcomes, then put mitigation steps in place
- Coordinate with internal teams to provide customers with a joined-up experience
- Help customers broaden their use of products and services within your territory
What you bring
- At least five years of prior experience, including three years in customer success or a comparable customer-facing position
- Strong English skills and a bachelor's degree or equivalent practical experience
- Background supporting academic libraries, universities, research institutions, or other higher education organizations
- Experience presenting to customers and working with software or digital products
Who this fits
This role suits an experienced customer success professional who can work independently with international customers across EMEA. It is a permanent, full-time hybrid position based in Belgrade, with office attendance three days every other week and core working hours aligned with CET.
From the employer
We are looking for a Customer Success Manager to join our team in Belgrade. In this role, you will support Clarivate's Academic Libraries’ customers across the EMEA region, helping them maximize the value of our solutions while building trusted, long-term customer relationships. This is an exciting opportunity to be part of a growing Customer Success program focused on enhancing customer engagement and delivering a consistent, proactive customer experience.
About You – experience, education, skills, and accomplishments
- Minimum 5 years of previous experience, including at least 3 years in a Customer Success Manager or similar customer-facing role.
- Proficiency in English.
- Bachelor's degree and/or equivalent experience.
It would be great if you also have...
- Experience working with academic libraries, universities, research institutions, or other higher education organizations.
- Experience delivering presentations to customers
- Experience supporting, promoting, or working with software solutions or digital products.
- Experience working independently in an international environment.
What would you be doing in the role?
- Establishing and maintaining strong, long-term relationships with key customer stakeholders.
- Proactively engaging with customers to ensure their ongoing satisfaction, loyalty, and trust.
- Gathering and analyzing customer feedback to inform customer success plans, improve product and service delivery.
- Identifying potential risks to customer success and implementing strategies to mitigate them.
- Working closely with internal teams to align efforts and deliver a cohesive customer experience.
- Assisting in the expansion of the customer’s use of products and services, thereby driving growth within the assigned territory.
About the Team
You will be part of a Customer Success team dedicated to helping Academic Libraries customers maximize the value of Clarivate's solutions. Working closely with customers across EMEA, you will build trusted relationships, drive engagement, and contribute to long-term customer success.You will report directly to Manager, Customer Success.
Benefits
- Holidays: 25 days paid leave per annum
- Private Health Insurance
- Paid Lunch
- Yearly Bonus
- Yearly Merit Plan
- My Learning Platform
- Fit Pass
- Life Insurance
- Accident Insurance
- Company bicycles available free of charge
Hours of Work
This is a permanent, full-time position with core engagement hours aligned to the CET time zone.
This is a hybrid position; you will be expected to work from our Belgrade office 3
days every other week.
Please note that only shortlisted candidates will be contacted.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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