Inside Sales Rep - Office / Remote Hybrid
City Wide Facility Solutions Open · verified Sep 25, 2026 At a glance
Mid-level Account Executive role at City Wide Facility Solutions. Towson · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Research businesses that could use janitorial and non-janitorial facility services
- Make between fifty and one hundred outbound sales calls and emails each day
- Qualify prospective clients and book meetings for the outside sales team
- Keep CRM records current with calls, client details, notes, and scheduled appointments
- Produce recurring reports and hit activity and lead-generation targets tied to revenue
What you bring
- A high school diploma is required, while a college degree is preferred
- At least six months of B2B outbound calling or comparable prospecting and cold-calling experience
- Strong organization, independent work habits, customer service judgment, and clear communication
- Working ability with Microsoft Office Suite and a CRM system
Who this fits
You’ll suit a structured inside-sales role focused on prospecting, qualification, CRM upkeep, and appointment setting. The position is based in Towson, Maryland, with an office and remote hybrid arrangement. It can also suit someone interested in progressing into outside sales.
From the employer
Inside Sales Rep position
Do you have experience in a lead generation and/or social media role? Do you enjoy setting up potential leads for sales? Are you looking for compensation structure with commission that is well-rewarded for your successes? If you answered YES, we would like to hear from YOU!
Why City Wide?
We are growing and need an Inside Sales Rep for our Towson, MD operations. City Wide Facility Solutions is the nation’s leading management company in the commercial building maintenance industry with 100+ offices nationwide, providing solutions to a wide range of issues clients face at their facilities. Our mission at City Wide is to create a Ripple effect by positively impacting the people and communities in which we work and serve. Our vision is to be the first choice for our clients, contractors and staff. Our values of teamwork, accountability and professionalism are how we model success.
Objective
The primary responsibilities of the Inside Sales Rep is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify prospects and schedule appointments for our field sales team.
Essential Functions
- Find and research businesses that would benefit from City Wide's services.
- Make a combination of 50-100 of sales calls and e-mails per day to prospective clients.
- Schedule qualified appointments for City Wide’s outside sales team.
- Manage and thoroughly update the CRM database, including – scheduled calls, updated client records, notes from each call, and appointments set.
- Prepare accurate reports on a daily, weekly or monthly basis as defined.
- Achieve monthly activity and lead generation metrics to achieve revenue targets.
- Send all City Wide information requested by prospects along with thank you notes and follow-up letters whenever appropriate.
- Other duties as necessary.
- Compensation based upon experience.
- Training program and potential career progression into outside sales.
Requirements
- High school diploma with college degree preferred. 6+ months B2B outbound call center or equivalent experience prospecting and/or cold calling highly desirable.
- Highly organized, able to follow a systematic method and sales process.
- Customer service-oriented and highly effective communication skills.
- Detailed oriented and must be able to work independently.
- Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.) and a CRM system.
Benefits
City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program with an hourly wage or base salary that rewards talented employees for performance along with a bonus and commission program. After meeting eligibility requirements, you are eligible for: Medical, Dental, Vision Insurance, 401(K) retirement savings plan, paid Life Insurance, paid holidays and PTO. Training program and potential career progression into outside sales.
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