Account Manager - HYBRID

City Wide Facility Solutions Open · verified Sep 25, 2026

On-site Minneapolis Full-time Manager Account Management

At a glance

Mid-level Account Management role at City Wide Facility Solutions. Minneapolis · full-time.

In listing

RoleAccount Management

SeniorityManager

LocationMinneapolis

WorkplaceOn-site

EmploymentFull-time

PostedMar 2, 2026 · 6mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Manage several client accounts day to day, protecting retention and satisfaction
Build service schedules, negotiate agreements, and price new contracts or added solutions
Hold contractors to quality and compliance standards while communicating about performance
Visit client sites to check standards, fix problems, and improve delivery
Record services, supplies, feedback, staffing, and resources in CRM and planning tools

What you bring

At least three years in facility management, operations, or building services
A high school diploma is required, with a bachelor’s degree preferred
Strong Microsoft Office skills and comfort using database or CRM technology
Reliable transportation for visits to client sites
Clear written and verbal communication with clients and internal teams

Who this fits

You’ll fit if you can manage client relationships, coordinate contractors, and respond decisively to service issues. The role suits someone based in or near the Minneapolis metropolitan area with transportation for on-site visits. It is a hybrid position covering the Metro territory.

From the employer

Schedule: Hybrid

Salary:

Base Salary - $55k

On Target Earnings (Base + Bonus + Commissions) - $85k-$100k

Territory: Metro

Are you ready to take ownership of client partnerships and drive performance in facility management?

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment.

What You’ll Do:

Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
Customize service strategies and scheduling that exceed client expectations.
Negotiate service agreements and pricing for new contracts and add-on solutions.
Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
Monitor and manage staffing and resource needs to maintain outstanding service.

Why City Wide:

Competitive salary, benefits, and growth potential.
Dynamic, supportive team culture focused on excellence and client impact.
Opportunities for advancement and professional development.
Make a real difference for clients, contractors, and your career.

Ready to drive performance and make an impact? Apply now!

Requirements

You’ll Succeed Here If:

You have 3+ years’ experience in facility management, operations, or building services.
You’re detail-oriented, proactive, and confident in building relationships.
You communicate clearly—verbally and in writing—with clients and teams.
Expert in Microsoft Office and comfortable with database/CRM technology.
You hold a high school diploma (Bachelor’s degree preferred).
You have reliable transportation for on-site visits.
Candidate must reside in or near the Minneapolis Metropolitian Area

Benefits

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.