Account Manager
City Wide Facility Solutions Open · verified Oct 7, 2026 At a glance
Manager-level Account Management role at City Wide Facility Solutions. Huntsville · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage assigned client accounts by retaining relationships and finding opportunities to expand or diversify services
- Build service plans and schedules for each client, then set pricing, staffing, and logistics for added work
- Oversee contractor terms, specifications, compliance, and replacements across your assigned North Alabama territory
- Inspect client sites, address service problems, and keep delivery aligned with quality and satisfaction standards
- Guide night managers, coordinate non-routine facility work, and arrange training, support, and site visits
What you bring
- You bring two to three years of account management experience
- A four-year bachelor’s degree is preferred
- You can negotiate service agreements, troubleshoot customer requests, and manage client and contractor relationships
Who this fits
This role suits an account manager who is comfortable with field support, upselling, contract discussions, and ongoing client communication. You’ll work onsite in Huntsville and cover an assigned territory in North Alabama. The position includes coordinating contractors, night managers, client visits, and service execution.
From the employer
City Wide Facility Solutions Huntsville is growing and we’re seeking a driven, client focused Account Manager. City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. We do more than just manage maintenance services for commercial facilities – we pride ourselves on being a partner that helps save time and solve problems! Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.
Essential functions:
· Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
· Formulate and manage an effective service strategy and schedule tailored to each client.
· Negotiate and enter into agreements with clients for additional services. Determine pricing, staffing, and logistics.
· Manage all contractor relationships including pricing and other contract terms, develop service specifications, client and contractor compliance, and add and/or replace contractors as necessary.
· Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all commitments to clients.
· Direct night managers, ensuring the client’s strategy is executed and all services are performed correctly.
· Promptly address and effectively communicate all client issues with contractors and the Director of Operations.
· Schedule each non-routine activity in client facilities.
· Notify sales executives of potential accounts in your territory, especially new construction.
· Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
Requirements
The Account Manager or Facility Solutions Manager (FSM) is responsible for nurturing client relationships and overseeing the service needs in an assigned territory in North Alabama. The ideal candidate will have 2-3 years of account management experience. This position provides field support including – training, support and guidance with new clients, trouble-shooting customer requests, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include upselling, negotiating contracts, and always ensuring quality service and striving for high client satisfaction.
4-year bachelors degree preferred
Benefits
Company Provided Cell Phone
Car Allowance
PTO
HSA hybrid program
Referral Program
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