Account Manager (Bilingual)
City Wide Facility Solutions Open · verified Oct 6, 2026 At a glance
Manager-level Account Management role at City Wide Facility Solutions. Miami Lakes · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Run assigned client accounts, retaining relationships while expanding and diversifying building services and products
- Set service plans and schedules, then arrange pricing, staffing, and logistics for added client work
- Hire and manage Contractors, setting service terms, checking compliance, and replacing them when needed
- Inspect client sites, resolve complaints, and coordinate corrective action with Night Managers and the Director of Operations
- Use the CRM and Outlook to document inspections, charges, routes, visits, and client facility information
What you bring
- At least three years of sales and management work in building maintenance, facility management, or a comparable field
- A high school diploma is required, while a bachelor’s degree is strongly preferred
- English and Spanish fluency is highly preferred, alongside strong spoken and written communication
- Working ability with Microsoft Office and CRM systems, plus dependable transportation
Who this fits
You’ll suit a relationship-focused manager who can coordinate clients, Contractors, Night Managers, and operations leaders while following through on detailed service commitments. This is an onsite, full-time role in Miami Lakes, and reliable transportation is required.
From the employer
The Account Manager (Bilingual) is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.
Responsibilities
- Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
- Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Supervise and direct Night Managers (NM) to ensure the client’s strategy is executed and all services are performed correctly.
- Ensure adequate (internal and external) staffing needs to service clients.
- Promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate all client issues with Contractors and the Director of Operations (DOO) (or owner); promptly address any client issues or problems that arise.
- Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
- Schedule each non-routine activity in client facilities using Outlook.
- Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled.
- Notify Sales Executives of potential accounts in your territory, especially new construction.
- Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
- Communicate client survey responses to the DOO, NMs, and Contractors.
- Develop and implement a plan with the DOO and the NMs to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Approve NM and / or Service Representatives pay sheets; ensure accuracy.
- Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
- Participate and be present in monthly Contractor paydays.
Requirements
- Three to five + years of sales and management experience in building maintenance, facility management, or equivalent experience.
- Bilingual proficiency in English and Spanish highly preferred.
- High School diploma required, bachelor’s degree highly desirable.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and out-going personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM databases.
- Must have reliable transportation.
Benefits
City Wide Facility Solutions has a national sales network with a strong tradition of mentorship and coaching. This position fits a defined sales career path within our company. We offer a competitive compensation package with guaranteed base salary and potential for uncapped commissions. Benefits include paid time off, medical, dental and vision coverage, supplemental insurance programs.
About City Wide Facility Solutions
City Wide Facility Solutions is a national organization with a 50-year tradition of sales excellence in Kansas City. City Wide works with businesses large and small to find building maintenance solutions that save them time. This successful model has expanded into over 35 markets nationwide through a successful franchising program, creating a supportive network of high-level sales professionals.
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