Community Coordinator

City of New York nyc.gov Open · verified Oct 21, 2026

On-site Queens Full-time Mid-level Community Marketing

At a glance

Mid-level Community Marketing role at City of New York. Queens · full-time · no salary stated · we estimate $65,306–$103,000 across the United States.

Estimated pay

City of New York has not published a salary for this role. The figure below is our estimate, not theirs.

$65,306 – $103,000

What the middle half of mid-level community marketing roles in the United States paid, among postings that did state a salary.

Worked out from 183 postings that stated pay, median $80,000. Last updated Oct 21, 2026.

RoleCommunity Marketing

SeniorityMid-level

LocationQueens

WorkplaceOn-site

EmploymentFull-time

PostedOct 20, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Investigate parking-payment chargebacks and customer complaints, using transaction records and evidence to resolve disputes
Build and submit chargeback responses on deadline, then track their status and keep account details accurate
Handle American Express disputes through its system and prepare the required monthly worksheets and reports
Check ParkNYC accounts for suspected fraud, focusing on closure requests and confirming refund accuracy
Contact customers, draft replies for senior management, and analyze operations to suggest process or policy changes

What you bring

A bachelor's degree and two years in related community work, or a high school diploma and six years in that work
At least one year of experience in community work or community-centered activities tied to these duties
Equivalent education and experience may qualify if it meets one of those pathways and includes the required related experience

Who this fits

This Queens-based role suits someone who is organized, detail-focused and analytical, with experience in community work related to the duties. The position is listed as on-site.

From the employer

The Finance team within DOT's Traffic Operations division is seeking to fill two (2) Community Coordinator
positions within their Customer Service Unit. The ideal candidates will be detail-oriented, organized, and analytical, with responsibility for processing and disputing chargeback claims, identifying potential fraudulent activity, and providing accurate and timely information to support the customer service team and ensure efficient operations.
- Investigate and resolve chargebacks, customer disputes, and complaints related to parking meters, ParkNYC, garages, and other parking payment systems.
- Research transactions and gather supporting documentation to investigate chargebacks and customer disputes.
- Draft correspondence and compile supporting evidence to dispute chargebacks, ensuring all transaction and account information is accurate and complete.
- Prepare, submit, and track accurate and timely chargeback responses in accordance with established deadlines.
- Research, process, and respond to American Express (AMEX) chargebacks through the AMEX system, including the preparation of required monthly worksheets and reports.
- Review ParkNYC accounts for fraudulent activity, particularly account closure requests, and verify the accuracy of refunds.
- Follow up with customers by telephone and written correspondence to provide updates, obtain additional information, address inquiries, resolve outstanding issues, and ensure timely resolution of customer concerns.
- Draft responses to customer correspondence on behalf of senior management.
- Prepare reports, perform analyses, and recommend process and operational improvements.
- Assist with planning activities and recommend policy and procedural improvements to enhance program effectiveness.
- Assist with special projects and assignments as required.

COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.