Customer Success Manager
At a glance
Manager-level Customer Success role at Citian. Chicago · no salary stated · we estimate $81,250–$128,783.
Citian has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Learn public-sector clients’ priorities and help them get strong value from Citian’s products and services
- Build durable client relationships while spotting expansion opportunities within current accounts
- Turn customer feedback into improvements by coordinating with sales and development teams
- Protect renewals through risk plans and consistent attention to customer success outcomes
- Attend regional and national events when needed to support client relationships
What you bring
- At least three years in customer success, preferably within SaaS GovTech
- A record of creating risk responses that retain customers and protect their continued use
- Evidence that you have surpassed customer success goals and performance targets consistently
- Clear, effective communication in both writing and conversation
Who this fits
This role suits a customer success professional who can serve public-sector clients, strengthen stakeholder relationships, and identify account growth opportunities. You should be prepared for regional and national travel to events as needed. Experience with public-sector customers or a venture-backed startup is preferred.
From the employer
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.
Our tech solutions:
- Reduce traffic fatalities
- Enhance pedestrian accessibility
- Empower system operators to save time & money
You’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.
Who You Are:
As a Customer Success Manager at Citian, you will be responsible for understanding our public sector clients’ most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.
Required Qualifications:
- 3+ years of Customer Success experience ideally within SaaS GovTech
- Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
- Strong track record of consistently exceeding customer success metrics and targets
- Excellent verbal and written communication skills
- Ability to travel to various local and national events as needed. Travel will be regional and national
Preferred Qualifications:
- Venture-backed, start-up experience
- Prior Customer Success experience with public sector clients
Your Citian Advantage:
- Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
- 401(k) company match and monthly commuter transportation benefit
- On-site gym and free snacks in the office
- High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!
Let's build smarter cities together! Learn more about Citian here: www.citian.co
** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
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