Relationship Manager, Commercial Desk - Sibu MY

CIMB Singapore Open · verified Sep 24, 2026

Malaysia Full-time Manager Account Management

At a glance

Mid-level Account Management role at CIMB Singapore. Malaysia · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationMalaysia

EmploymentFull-time

PostedJul 27, 2026 · 8w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Assess customer profitability and shape account plans for current and prospective clients with product specialists
Carry out account plans through cross-selling, service coordination, and planned customer phase-outs
Serve as the main contact for credit, deposits, products, services, and operational questions
Build relationships with senior customer decision-makers while pursuing new prospects through outreach and visits
Review portfolio health, credit quality, documentation, insurance, data accuracy, and potential restructuring or recovery actions

What you bring

You can perform financial and risk reviews and prepare credit submissions for the appropriate approval authority
You understand Know-Your-Customer checks and can complete due diligence during new-client onboarding
You can work within bank policies, procedures, regulations, and relevant regulatory requirements
You can keep credit records complete and properly maintained

Who this fits

This role suits a commercial relationship manager who can balance business development, senior-client coverage, credit judgment, and portfolio oversight. You will coordinate with product lines and internal departments while managing customer relationships across Sibu, Malaysia.

From the employer

Conduct customer profitability analysis and account strategy formulation with the help of product specialists, as required, for both existing and potential clients. Execute the account strategy plan including cross-selling activities or phase-out activities.
Be the first-line primary contact person for the customer on all queries relating to credit, deposits and other products and services including on operational issues.
To develop and maintain professional customer relationships with key decision makers (viz. CEO, CFO, Head of Treasury, Head of HR etc).
To develop new business relationships by identifying suitable prospects and using various means of communication and visits to seek out suitable business opportunities. Understand Know-Your-Customer processes involved and carry out proper due diligence when on-boarding a new customer.
To perform financial & risk analysis, evaluation and decision-making and to submit well written credit presentations/memos/proposals for approval by the relevant Approving Authority based on the rules, regulations, policies, procedures and guidelines of the Bank and those of relevant regulatory authorities, as applicable.
Coordinate with other product lines, departments and units for overall development of the portfolio including tapping on cross-selling opportunities as well as ensuring prompt and proper delivery of relevant services.
To conduct a periodic health check on the portfolio of customers including but not limited to an annual review of the credit-worthiness of existing borrowing/financing accounts, to ensure and to confirm that all legal /security documentation is intact and legally enforceable, insurance policies are current and renewed on expiry, in addition to ensure that data is correctly and accurately updated in the system after disbursement or any changes requested.
To proactively monitor the asset quality of customers in the portfolio by detecting early warning signs and to promptly undertake or initiate debt/ financing restructuring, rescheduling or legal recovery action, as applicable.
To undertake any other related tasks as determined by the management of the Bank from time to time.
To take accountability in ensuring credit files are properly maintained.