Marketing Intern- Madrid Boutique

Chanel Open · verified Sep 20, 2026

Madrid Full-time Junior General Marketing

Entry-level General Marketing role at Chanel. Madrid · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Track Fashion Advisors’ clienteling work, review weekly results, and recommend actions to increase engagement
Manage gifting operations by checking stock, recording items, collecting feedback, and arranging deliveries
Help organize boutique events and VIC experiences, including client travel itineraries
Oversee service apps, report technical issues, and suggest improvements to the customer experience
Maintain the city guide and client database while supporting briefings, insights, and process improvements

What you bring

A degree in marketing, business administration, or a related subject
Advanced Microsoft Office skills and fluency in Spanish and English
A proactive, organized, detail-focused communicator who works well with colleagues and external partners
Interest in fashion, luxury, and client-focused experiences
Eligibility to arrange an internship agreement with an educational institution

Who this fits

This role suits a junior marketer who wants hands-on exposure to luxury retail, boutique operations, clienteling, events, and customer experience. You’ll work in a collaborative, creative environment at the Madrid boutique, with the placement starting in September 2026. An educational institution must be able to formalize the internship agreement.

From the employer

Marketing Intern – Madrid Boutique

Starting September 2026

About the role
We are looking for a motivated Marketing Intern to support the Madrid Boutique team. You will contribute to marketing initiatives, events, and client engagement projects, gaining hands-on experience in luxury retail and boutique operations.

What impact you can create at CHANEL:

CLIENT ENGAGEMENT

Monitor and track Fashion Advisors’ clienteling activities (launches, campaigns, communications, and events), delivering weekly performance analysis and tailored action plans to drive engagement.
Manage the clienteling gifting strategy, including inventory tracking, system registration, client feedback, and coordination of gift and flower deliveries.

EVENTS & CLIENT VIC EXPERIENCE

Support the planning and execution of boutique events and projects, enhancing the overall client experience.
Support preparing client’s VIC experience and travel itineraries.

CLIENT EXPERIENCE

Support and oversee service apps (INCHANEL, EASY BOUTIQUE, WAITHILE), ensuring optimal performance and reporting any technical issues.
Identify opportunities to elevate the customer experience and proactively recommend improvements.
Maintain and continuously update a curated city guide (restaurants, exhibitions, and local events), providing the boutique team with relevant and up-to-date client recommendations.

CLIENT INTELLIGENCE & ANALYSIS

Contribute to ad hoc marketing initiatives by generating insights and supporting process optimization, while explore and implement opportunities to leverage AI tools in order to streamline and accelerate processes.
Assist the boutique team in maintaining a high-quality and accurate client database.
Support and roll out marketing briefings for the sales team, ensuring clear communication of key initiatives.

You are energised by

Working in a dynamic, collaborative environment where your contributions matter.
Participating in creative projects that enhance the client experience & team engagement.
Learning about luxury retail marketing, clienteling, customer experience and boutique operations.

What you will bring

BA in Marketing, Business Administration, or a similar field
Advanced user of Microsoft Office Packge
Fluent in Spanish and English
Proactive, detail-oriented, and organised, able to anticipate needs
Strong interpersonal and communication skills to collaborate with colleagues and external partners
Passion for fashion, luxury, and client-centric experiences
Eligibility to formalize an internship agreement with educational institution

What CHANEL can offer you

Hands-on experience in luxury boutique marketing
Exposure to campaigns, events, customer experience, client intelligence and clienteling strategies
Opportunity to develop project management, communication, and analytical skills
Insight into CHANEL